Field Service Technician – Installation & Repair, Windows and Doors

This is a fully remote position, open to applicants in Washington.

📋 Description

• Execute advanced diagnostics, repairs, and installations for windows and doors.

• Carry out basic repairs, inspections, ensure safety compliance, manage inventory, operate vehicles, and provide customer service.

• Showcase proficiency in various window styles and door systems, including repair and replacement methods.

• Work with materials such as wood, vinyl, aluminum, and assorted glass types.

• Utilize tools including drills, sealants, pry bars, caulk guns, and power equipment.

• Conduct diagnostics and offer technical assistance through phone and email communications.

• Perform water testing according to company standards and document findings using internal software.

• Assess and support field projects with window and door installation methodologies.

• Organize and coordinate jobs that involve two or more technicians.

• Address warranty or service issues with effective de-escalation techniques.

• Execute specialized repairs such as water intrusion solutions, custom products, and installation diagnostics.

• Foster relationships with customers and sales teams through effective communication and precise documentation.

• Broaden and implement knowledge of company products and industry norms.

• Travel daily within the designated territory; overnight travel may be necessary.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• AAMA Installation Training certification is preferred.

• A valid driver’s license with the ability to successfully pass an MVR check is necessary.

• 3 to 5 years of experience in general construction or building material installation is preferred.

• 3 to 5 years of experience in fenestration manufacturing or installation is preferred.

• Proficient in using hand and power tools.

• Capable of completing advanced diagnostics, repairs, and necessary documentation.

• Strong knowledge of installation practices for windows and doors.

• Excellent verbal and written communication abilities.

• Strong organizational skills to handle multi-technician projects.

• Exceptional customer service and escalation management skills.

• Physical stamina and dexterity; must be able to lift and carry up to 50 lbs regularly, climb ladders, and work at heights.

• Ability to prioritize tasks and manage time effectively.

• Team-oriented, adaptable, and dedicated to safety and quality standards.

• Must be at least 18 years old to apply.

🏝️ Benefits

• Medical, dental, and vision coverage starting on day one.

• 401k plan.

• Paid time off (PTO).

• Paid holidays.

• Flexible Spending Account (FSA).

• Life insurance coverage.

• Long-Term Disability (LTD) insurance.

• Short-Term Disability (STD) insurance.

• Employee Assistance Program (EAP).

• Discount programs.

• Tuition reimbursement.

• Training opportunities.

• Professional development initiatives.

• Comprehensive benefits for full-time roles.

• Equal Opportunity Employer.