Field Service Engineer III

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Deliver expert installation, maintenance, and repair services for advanced analytical and microscopy equipment.

• Provide technical support for cutting-edge technology.

• Establish and nurture strong relationships with clients in research institutions, universities, and industrial settings.

• Troubleshoot and resolve complex hardware and software challenges.

• Perform preventive maintenance tasks.

• Educate users to maximize system performance.

• Address urgent customer requests promptly.

• Operate independently while collaborating effectively with the team.

• Adhere to safety protocols and work in cleanroom environments as necessary.

⛳️ Requirements

• Advanced Degree with 3 years of experience, or a Bachelor's Degree with 5 years of experience in the installation, troubleshooting, repair, and calibration of sophisticated analytical instruments.

• Preferred fields of study include Electronics, Physics, Engineering, Computer Science, Chemistry, or other related technical disciplines.

• Continuous technical training and certifications are required.

• Proven expertise with ultra-high vacuum systems, high voltage electronics, and intricate electro-mechanical systems.

• Strong diagnostic and problem-solving skills for hardware and software issues.

• Excellent interpersonal communication abilities and a demonstrated track record of building positive customer relationships.

• Professional working proficiency in English; proficiency in additional languages is advantageous.

• Capability to read and interpret technical documentation, schematics, and engineering drawings.

• Proficient in Windows operating systems, networking, and standard business software.

• Valid driver's license and willingness to travel 25-50%.

• Physical capability to lift up to 50 lbs and work in laboratory environments.

• Experience in mentoring and training others is preferred.

• Ability to work independently while fostering strong teamwork.

• Availability to respond to urgent customer needs.

• Must adhere to all safety protocols and be capable of working in cleanroom environments when required.

🏝️ Benefits

• Continuous technical training and certification opportunities.

• Opportunities for professional growth and development.

• Full-time employment.