Field Service Engineer – Remote Field MN/WI

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Uphold a high level of professional customer support and represent the company to customers.

• Install, maintain, validate, and repair PerkinElmer and/or multi-vendor instrumentation at client locations.

• Strive for zero service recalls.

• Complete assigned preventive maintenance tasks within designated time frames and performance criteria.

• Deliver scheduled preventive maintenance, remedial maintenance, and warranty services.

• Implement installation, warranty, and service contract provisions while ensuring accurate billing information.

• Direct customer inquiries to the appropriate personnel and gather product information.

• Keep electronic and repair documentation for dispatch, inventory, and service support.

• Upload and download necessary data to sustain service-system integrity.

• Oversee assigned company assets, including computers, tools, test equipment, telecommunications devices, and service-parts inventory.

• Manage inventory levels and maintain detailed records.

• Enhance technical and interpersonal skills and pursue advanced certification through company-sponsored training and development programs.

• Fulfill administrative duties including time reporting and required training.

• Ensure compliance with health, safety, security, environmental, and operational standards.

⛳️ Requirements

• Exceptional interpersonal, written, and verbal communication abilities.

• Proficient in technical problem-solving with strong attention to detail.

• Outstanding customer service skills with the capacity to listen to and interpret client requests.

• Strong aptitude for technical and practical issues.

• Proficiency in MS Office: Outlook, PowerPoint, Word.

• Strong interpersonal skills with the ability to work collaboratively as a team player focused on customer satisfaction.

• Capability to follow written and verbal instructions and comprehend technical bulletins and service manuals.

• Ability to work under time constraints while maintaining focus and alertness.

• Proficient in working safely with potential electrical, chemical, radiological, and biological hazards using universal precautions.

• Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or equivalent military experience, along with 2+ years of experience troubleshooting, repairing, and providing qualification services in a laboratory setting; OR an associate degree in a relevant field or related military experience with 4+ years of such experience.

• Experience with Microsoft 365 is preferred.

• Comprehensive knowledge of analytical equipment, laboratory environments, and/or instrument control software is preferred.

• Willingness to travel by air, vehicle, and/or other transportation as required by business needs.

• Valid driver's license and safe vehicle operation are mandatory.

• Vendor-issued certification on relevant laboratory equipment is preferred.

• Familiarity with laboratory safety protocols is preferred.

• Ability to work in laboratories and controlled environments requiring personal protective equipment.

• Capability to remain stationary for more than 25% of the time.

• Ability to navigate between labs, corridors, rooms, and buildings on site.

• Ability to bend, squat, stretch, reach, and manipulate instruments, objects, tools, or controls.

• Ability to occasionally lift up to 25 pounds, with the potential for occasional lifting up to 50 pounds.

• Required close-range, distance, color, peripheral, and depth vision, with the ability to adjust focus.

• Proficient in operating computers and office machinery.

• Ability to handle hazardous waste in accordance with local, state, and federal regulations.

• Ability to complete Medical Clearance, Respiratory Protection Training, and Fit Testing if required to wear a respirator.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plans with company matching.

• Opportunities for professional development and continued education.

• Flexible work schedules and remote work options.

• Generous paid time off and holiday policies.