Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct timely and precise preventative maintenance on various equipment modalities.

• Adhere to Field Modification Instructions and Instrument Service Information bulletins.

• Collaborate with seasoned field engineers both onsite and remotely to acquire troubleshooting, repair, and equipment installation skills.

• Assist in the installation of equipment.

• Execute basic troubleshooting and service repairs on assigned equipment.

• Communicate effectively with teammates, colleagues, and customers to address issues and ensure follow-up.

• Propose value-added services to enhance customer operational efficiency.

• Maintain logs of customer service and internal service records.

• Order repair components and oversee cycle times.

• Utilize the GEHC escalation process and coordinate with regional and national support on corrective action plans.

• Act as a member of the account community for key accounts.

• Engage with commercial counterparts, identify sales opportunities, participate in contract renewals, and support revenue initiatives.

• Cultivate and strengthen customer relationships as a trusted business partner.

• Monitor competitor insights and market trends.

• Independently handle service calls within one year of employment.

• Complete scheduled Quality, EHS, and Compliance tasks.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED with 4 or more years of experience servicing electronic equipment.

• Proficiency with web applications and Microsoft Suite products.

• Successful completion of GEHC's standard background check, including a post-offer drug test.

• Adherence to customer access policies, including necessary immunizations and potential additional drug tests or background checks.

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Capability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate proficient hand and finger dexterity.

• Required vision capabilities include color, close, distance, peripheral vision, and depth perception as applicable.

• Must possess and maintain a valid driver's license.

• Willingness to work after hours or on rotating on-call schedules, including weekends, as needed.

• Compliance with GEHC quality, EHS, regulatory, and applicable legal standards.

• Must be legally authorized to work in the United States.

• GE HealthCare will not sponsor employment visas now or in the future.

🏝️ Benefits

• Professional development opportunities.

• Competitive compensation package.

• Relocation assistance available.

• Positive work environment.

• Engaging and challenging career paths.

• Equal Opportunity Employer.