Field Service Technician III

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Install, configure, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment.

• Diagnose and resolve intricate hardware, software, electrical, mechanical, and networking problems.

• Support significant installations, casino openings, expansions, equipment conversions, and technology upgrades.

• Act as a technical resource for fellow Field Service Technicians by offering troubleshooting assistance and sharing knowledge.

• Collaborate with clients, Field Service leadership, Engineering, Technical Support, and Project Management teams.

• Conduct preventive maintenance, equipment inspections, and component replacements.

• Keep precise service records, technical documentation, and parts inventory.

• Ensure adherence to relevant gaming regulations, safety protocols, and company standards.

• Travel frequently to customer sites, including overnight stays, extended assignments, and occasional international travel.

• Provide support to customers within the West Virginia gaming market when not traveling.

⛳️ Requirements

• High school diploma or GED.

• A minimum of 4 years of progressive hands-on technical experience in field service, electronics, gaming equipment, electromechanical repair, IT/network support, or a related domain.

• Proven experience independently troubleshooting hardware and/or software equipment in customer-facing settings.

• Strong skills in technical troubleshooting, problem-solving, and communication.

• Valid driver’s license with an acceptable driving record.

• Capability to obtain and maintain necessary gaming licenses and regulatory approvals.

• Willingness to travel approximately 75% of the time.

• Flexibility to work varied schedules, including nights, weekends, holidays, and on-call assignments as needed.

• Ability to lift and maneuver equipment weighing up to 50 pounds independently, with assistance for heavier items.

• Previous experience supporting casino gaming technology, Video Lottery Terminals (VLTs), or Tribal Gaming environments is preferred.

• Familiarity with gaming machines, payment systems, kiosks, ATMs, networking, and PC hardware/software is preferred.

• Experience in supporting large-scale installations, technical deployments, or multi-site projects is preferred.

• Experience in mentoring technicians or taking on the role of a technical project lead is preferred.

• An Associate or technical degree in Electronics, Information Technology, Networking, or a related field is preferred.

• A valid passport or the ability to obtain one for potential international assignments is preferred.

🏝️ Benefits

• Bonus or commission opportunities may be available depending on the role.

• 401(k) savings plan with company contributions.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life and disability coverage.

• Paid time off.

• Tuition reimbursement.

• Wellness programs.