Field Service Technician II

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Execute customer installations, maintenance, and service calls promptly and efficiently.

• Service and repair electromechanical equipment, such as ATMs and self-checkout systems, within a designated territory.

• Conduct scheduled maintenance, corrective repairs, and system overhauls.

• Diagnose and address issues related to hardware, software, networking, and system configurations.

• Manage network faults, system access, security settings, and remote connectivity.

• Organize and prioritize customer issues, proactively addressing problems whenever possible.

• Interact with customers in an open, supportive, and professional manner with a focus on resolution.

• Engage in virtual and hands-on training programs offered by NCR Atleos.

• Adhere to NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet safety requirements.

• Carry out additional related duties that align with qualifications and business needs.

• May be reassigned to nearby service areas during standard shifts to fulfill operational requirements.

• May choose to take part in overnight travel assignments to enhance overall service coverage.

⛳️ Requirements

• Must be a local candidate residing in the specific geographic area.

• One (1) or more years of relevant experience.

• Authorized to work in the United States.

• At least 19 years of age.

• Valid driver's license and driving history that meets NCR Atleos fleet standards.

• Proficiency in PC skills, basic electronic skills, and familiarity with operating systems.

• Capability to perform essential job functions without reasonable accommodation, including extended travel with several hours of driving each day.

• Willingness to work rotating shifts and weekends.

• Ability to lift and carry tools, parts, and equipment weighing up to 50 lbs. without assistance.

• Ability to perform bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating various object sizes.

• Familiarity with large servers, mainframe computers, and imaging software.

• A+ Certification, CompTIA, or Network+ (N+) Certification are preferred.

• Employment offers are contingent upon passing screening criteria applicable to the position.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

• Formal training

• Virtual and hands-on classroom training

• Access to dedicated teachers, mentors, and coaches