Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Diagnose and troubleshoot roadway work equipment for clients.

• Provide training to customers on both new and existing machinery.

• Commission new machines at customer locations.

• Showcase new equipment and conduct customer training sessions.

• Repair existing machinery at customer sites.

• Execute service, maintenance, and repairs to ensure equipment operates correctly.

• Suggest repair parts and product enhancements to clients.

• Guide customers on the proper maintenance and operation of Nordco equipment.

• Compile weekly travel expense reports and field documentation.

• Collaborate with engineering and/or production teams to address issues with new machines.

• Participate in the ongoing improvement of equipment and processes.

• Operate independently while establishing strong relationships with customers.

• Travel to remote job sites and work in environments with moving mechanical parts, fumes, loud noises, and extreme temperatures.

⛳️ Requirements

• High School diploma or its equivalent.

• At least 5 years of experience as an industrial or mobile heavy equipment mechanic.

• Strongly preferred: Training in troubleshooting PLC and/or CanBus systems.

• General mechanical experience is essential.

• Comprehensive knowledge of pneumatic, hydraulic, and electrical systems.

• Proficient in reading schematics, technical procedures, business documents, governmental regulations, and professional literature.

• Previous experience in the railroad industry is advantageous.

• Capable of troubleshooting and resolving equipment issues.

• Demonstrated mechanical aptitude.

• Ability to comprehend written, oral, or diagram-based instructions.

• Skilled in solving practical problems and managing various situational variables.

• Proficient in writing reports, business correspondence, and procedural manuals.

• Capable of presenting information and addressing questions from managers, customers, suppliers, and the public.

• Adept at working with diverse personalities and fostering strong customer relationships.

• Valid Driver’s License is required.

• Willingness to travel 70%-80% of the time.

• Must be legally authorized to work in the U.S.

• Successful completion of a drug screening and fitness-for-duty test, as necessary.

🏝️ Benefits

• Comprehensive health, welfare, and retirement benefits.

• Eligibility for an annual bonus.

• Reasonable accommodations available for individuals with disabilities.

• Equal opportunity employer.

• Drug screening and fitness-for-duty testing conducted as applicable.