Field Service Technician II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Travel daily to various locations within the Cleveland Metro area, including the airport.

• Diagnose, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.

• Keep field service logs and manage job filing systems.

• Conduct follow-up calls with customers to ensure their satisfaction.

• Address daily service repair needs while driving customer satisfaction.

• Effectively communicate with customers and build positive relations.

• Install, repair, and maintain field equipment; deliver customer training as needed.

• Respond to emergency and unscheduled service requests within set response time goals.

• Complete scheduled maintenance within established deadlines.

• Document inspections, maintenance, and repair activities; submit paperwork in a timely manner.

• Order, install, and return parts; oversee repair-parts cycle time.

• Maintain accurate inventories of tools and parts.

• Keep technical certifications up to date.

• Review logs for unresolved issues and prepare formal reports for customers as needed.

• Engage in service sales opportunities and support revenue programs.

• Pursue knowledge growth and seek support from senior Field Service Technicians.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance using field-support data and suggest improvements.

• Provide technical assistance to customers and fellow service professionals.

• Participate in site surveys, pilot service programs, meetings, special projects, and exclusive reports as required.

• Keep updated on Trace and X-Ray technologies.

• Build relationships with senior Field Service Technicians and Product Managers.

• Control and minimize costs while maximizing revenue.

• Submit expenses, time cards, and complete administrative tasks within specified timelines.

• Be available for work travel, overtime, and hours outside the standard Monday–Friday schedule when necessary.

• Adhere to company health, safety, environmental, export control, and security policies.

⛳️ Requirements

• Associate’s Degree, related trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics.

• Equivalent experience through 1–3 years of relevant work and life experience in a related electrical or mechanical field service role is acceptable.

• At least 3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Proficient in computer skills and all programs within the MS Office Suite.

• Ability to learn specialized software programs quickly.

• Strong communication, organizational, interpersonal, and customer service skills.

• Excellent customer focus and a strong sense of teamwork.

• Willingness and capability to travel on short notice.

• Must be able to lift and carry up to 80 lbs.

• Ability to operate carts, hoists, davit cranes, pallet jacks, or other specified devices.

• Full body mobility is required.

• Capability to work safely in diverse environments near hazardous industrial equipment.

• May require successful TSA federal background investigation and/or U.S. Personal Security Clearance.

• Must comply with relevant U.S. export control and security regulations.

• May need to pass a drug test both prior to and during employment, as permitted by law.

🏝️ Benefits

• Competitive Business Profit Plan.

• Attractive benefits package.

• Support for health and wellbeing.

• Financial and lifestyle assistance for employees and their families.

• Comprehensive training programs.

• Opportunities for career advancement both locally and globally.

• An inclusive work environment.

• Strong leadership support.

• Emphasis on safety and wellbeing.