Field Service Technician II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Travel on a daily basis to customer sites within the Raleigh-Durham metropolitan area, including the airport.

• Troubleshoot, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment.

• Maintain field service logs, filing systems, job files, and accurate inventories of parts and tools.

• Conduct follow-up calls with customers and provide training as necessary.

• Respond to emergency and unscheduled service calls while adhering to established response-time goals.

• Complete scheduled maintenance, inspections, repairs, and documentation within set deadlines.

• Order, install, and return parts; manage the repair-parts cycle time effectively.

• Review logs for outstanding issues and prepare formal reports for customers.

• Engage in service-sales opportunities and revenue programs.

• Maintain and calibrate tools and testing equipment.

• Assess equipment performance and suggest modifications or improvements.

• Provide technical support to customers and fellow service professionals.

• Participate in site surveys, pilot programs, meetings, special projects, and necessary reports.

• Maintain technical certifications and keep up-to-date knowledge of Trace and X-Ray technologies.

• Collaborate with senior Field Service Technicians and Product Managers.

• Submit expenses, time cards, and administrative tasks punctually.

• Adhere to health, safety, and environmental policies.

⛳️ Requirements

• Associate’s Degree or equivalent trade certification (electrical, electronic, mechanical), or military training in electrical, mechanical, or electronics.

• 1–3 years of relevant electrical or mechanical field service experience; life experience may be considered as equivalence.

• At least 3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in field settings.

• Proficient in computer usage and all MS Office Suite applications; ability to learn specialized software.

• Exceptional communication, organizational, interpersonal, customer service, phone, and multitasking skills.

• Strong focus on customer satisfaction and teamwork.

• Willingness and ability to travel on short notice.

• Must pass TSA vetting and a federal background investigation for Sensitive Security Information access.

• Capability to lift and carry up to 80 lbs.

• Ability to operate carts, hoists, davit cranes, pallet jacks, or other equipment.

• Full body mobility is required.

• Ability to work safely in diverse environments and around hazardous industrial equipment.

• Compliance with applicable U.S. export control and security regulations is mandatory.

• Must be flexible to work travel, overtime, and hours beyond the standard Monday-Friday schedule as needed.

🏝️ Benefits

• Exceptional training and career advancement opportunities across the business, both locally and globally.

• An inclusive environment with strong leadership emphasizing safety and well-being.

• Flexible benefits tailored to your lifestyle, including health, wellness, financial, and lifestyle support for you and your family.

• Medical, dental, and vision insurance options.

• 401(k) plan with company matching.

• Paid time off.

• Drug-free workplace.