Field Service Technician II

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Execute customer installations, maintenance, and service calls efficiently and promptly.

• Maintain and repair electromechanical equipment, such as ATMs and self-checkout systems, within a designated area.

• Conduct scheduled maintenance, corrective repairs, and comprehensive system overhauls.

• Identify and resolve issues related to hardware, software, networking, and system configurations.

• Oversee network faults, manage system access, security settings, and facilitate remote connectivity.

• Organize and prioritize customer issues, proactively addressing problems when feasible.

• Interact with customers in a transparent, helpful, and professional manner, focusing on effective resolution.

• Engage in both virtual and practical training programs offered by NCR Atleos.

• Adhere to NCR Atleos policies, including Shared Values, Code of Conduct, health and safety protocols, accurate timekeeping, and requirements for fleet and safe driving.

• Undertake additional related duties in line with qualifications and business needs.

• May be assigned to nearby service territories during standard shifts to fulfill operational requirements.

• May choose to participate in overnight travel assignments to enhance service coverage.

⛳️ Requirements

• Must be a local candidate within the specified geographic area.

• Must be authorized to work in the United States.

• At least 19 years of age.

• Possess a valid driver’s license and a driving record that complies with NCR Atleos fleet standards.

• Proficient in PC skills, basic electronic skills, and familiar with operating systems.

• Capable of performing essential job functions without reasonable accommodation, including extended travel involving several hours of driving daily, rotating and weekend shifts, lifting tools, parts, and equipment weighing up to 50 lbs., and engaging in physical activities such as bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements.

• Familiarity with large servers, mainframe computers, and imaging software.

• A+ Certification, CompTIA, or Network+ (N+) Certification is preferred.

• One (1) or more years of relevant experience is preferred.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

• Virtual and hands-on classroom training

• Dedicated teachers, mentors, and coaches

• Overnight travel assignments with company policy reimbursement guidelines