Field Service Technician II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Carry out customer installations, maintenance, and service calls in a timely and efficient manner.

• Service and repair electromechanical devices, such as ATMs and self-checkout systems, within a designated area.

• Conduct scheduled maintenance, corrective repairs, and system overhauls.

• Diagnose and troubleshoot problems related to hardware, software, networking, and system configurations.

• Manage network faults, system access, security settings, and remote connectivity.

• Organize and prioritize customer issues, proactively addressing problems when feasible.

• Engage with customers in an open, supportive, and professional manner with a focus on resolution.

• Take part in virtual and practical training programs offered by NCR Atleos.

• Adhere to NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet safety protocols.

• Undertake other related responsibilities in line with qualifications and business requirements.

• May be redirected to adjacent service areas during standard hours to fulfill operational demands.

• May choose to participate in overnight travel assignments to enhance service coverage.

⛳️ Requirements

• Must reside locally within the specified geographic area.

• Authorized to work in the United States.

• At least 19 years of age.

• Possess a valid driver's license and a driving record that complies with NCR Atleos fleet standards.

• Proficient in PC skills, basic electronics, and familiar with operating systems.

• Capable of performing essential job functions without reasonable accommodation, including extensive travel with several hours of driving each day.

• Willingness to work rotating shifts and weekends.

• Ability to lift and carry tools, parts, and equipment weighing up to 50 lbs. without assistance.

• Ability to bend, squat, walk, stand, sit, reach, and perform repetitive hand movements manipulating objects of varying sizes.

• Familiarity with large servers, mainframe computers, and imaging software.

• A+ Certification, CompTIA, or Network+ (N+) Certification.

• Preferred: One (1) or more years of relevant experience.

🏝️ Benefits

• Comprehensive training provided through NCR Atleos.

• Access to virtual and hands-on classroom training.

• Support from dedicated teachers, mentors, and coaches.

• Option for overnight travel assignments, with travel expenses covered according to company reimbursement policies.

• Reasonable accommodations available for employees with disabilities.