Field Service Engineer II, Chromatography

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Execute onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments, such as IC and HPLC.

• Identify and resolve electronic, mechanical, ultra-high vacuum, high-voltage, and system-level problems to restore instrument functionality.

• Deliver prompt, professional customer service while fulfilling service obligations and achieving customer satisfaction objectives.

• Educate and assist customers in equipment operation, maintenance procedures, and basic troubleshooting techniques.

• Precisely document field service activities, including installation and service work reports, and submit them through the designated system.

• Support Commercial Teams with technical insights, training, and demonstrations.

• Oversee territory operations, including scheduling, travel logistics, parts coordination, and timely communication with customers and internal teams.

• Collaborate with internal technical support, service leadership, and cross-functional teams to address complex customer challenges.

• Travel up to 75% within the assigned territory.

⛳️ Requirements

• Bachelor’s Degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical field with 2+ years of experience in installing, troubleshooting, and repairing complex analytical instruments, or an Advanced Degree.

• Proven expertise with intricate electro-mechanical systems, ideally in support of IC and HPLC instruments.

• Strong capabilities in diagnosing, troubleshooting, and resolving hardware and software issues, with the ability to pinpoint problems at the component level.

• Experience in mentoring, training, and providing technical support to others is preferred.

• Familiarity with documenting service activities and creating accurate, detailed service reports.

• Prior experience in delivering exceptional customer satisfaction and establishing strong customer relationships.

• Excellent interpersonal communication skills with a proven ability to foster positive customer interactions.

• Capability to read and interpret technical documentation, schematics, and engineering drawings.

• Ability to work independently while maintaining effective collaboration with the team.

• Availability to respond to urgent customer requirements.

• Proficient with Windows operating systems, networking, and standard business software.

• Comply with all safety protocols and be able to operate in cleanroom environments when necessary.

• Physical capability to lift up to 50 lbs. and perform work in laboratory settings.

• Must possess legal authorization to work in the United States without sponsorship, both now and in the future.

• Must successfully pass a thorough background check and drug screening.

• Valid driver’s license and ability to travel 75% of the time.

• Able to lift 40 lbs. without assistance.

• Some level of personal protective equipment (PPE) is required.

• Will be working with hazardous or toxic materials.

🏝️ Benefits

• Relocation assistance is not provided.