Field Service Technician II

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, initiate, maintain, troubleshoot, and repair HVAC systems and related equipment at client locations.

• Identify and resolve mechanical, electrical, refrigeration, and control issues with minimal oversight.

• Carry out routine inspections, preventive maintenance, and system assessments to enhance equipment efficiency.

• Investigate equipment failures, ascertain root causes, and execute corrective measures.

• Keep precise service records, detailing repairs, parts utilized, test results, and communications with customers.

• Convey technical insights and recommendations to clients and internal support teams.

• Assist in the commissioning of equipment, startup processes, and operational verification.

• Collaborate with technical support, engineering, and warranty teams regarding complex field challenges.

• Adhere to safety regulations, company policies, and customer site protocols.

• Upkeep company vehicles, tools, equipment, and stock.

• Aid in field testing and assessment of new products or improvements.

• Provide technical mentorship to Field Service Technician I team members.

• Facilitate customer training on equipment operation, maintenance, and best practices.

• Support warranty investigations and service-related documentation.

• Perform additional tasks as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• A minimum of 4 years of experience in HVAC service, technical field service, industrial maintenance, or a comparable field.

• Any combination of education and experience that offers an equivalent background may be acceptable.

• Proficient understanding of HVAC systems, refrigeration systems, electrical controls, and mechanical equipment.

• Capability to troubleshoot and resolve moderately complex technical problems independently.

• Proficient in reading and interpreting wiring diagrams, control schematics, service manuals, and technical documentation.

• Acquainted with building automation systems, controls, and communication protocols.

• Strong skills in customer service and relationship development.

• Exceptional analytical, troubleshooting, and problem-solving skills.

• Strong organizational abilities and attention to detail.

• Ability to manage workload, prioritize service requests, and work autonomously.

• Effective communication skills with customers, contractors, and internal support teams.

• Capability to lift, carry, push, or pull up to 50 lbs. consistently.

• Ability to work at heights, in confined spaces, and in diverse environmental conditions.

• Preferred: Associate degree, technical degree, or vocational training in HVAC, electrical systems, mechanical systems, or a related field.

• Preferred: EPA Certification and HVAC-related certifications.

• Preferred: Experience with commercial HVAC equipment, refrigeration systems, controls, and building automation systems.

🏝️ Benefits

• Full-time employment.

• Frequent travel to customer sites and operational locations.

• Personal protective equipment (PPE) provided or required as necessary.

• Reasonable accommodations may be made for employees with disabilities, barring undue hardship.