Field Service Technician I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary point of contact for NCR Atleos at customer sites.

• Diagnose issues with ATMs at the fundamental module level (FRU).

• Plan and organize work efficiently while escalating problems as needed.

• Utilize on-the-job training to address task-related challenges.

• Adhere to ATM safety and security protocols.

• Complete required trainings and certifications provided by NCR Atleos.

• Identify issues by analyzing ATM error logs and utilizing the service app on a company-issued mobile device.

• Conduct minor maintenance and repairs on both indoor and outdoor ATMs.

• Accurately and promptly report work updates, details, and closure information.

• Manage parts inventory and associated records.

• Submit daily reports of hours worked and miles traveled.

• Communicate effectively through the service app to ensure customer satisfaction.

⛳️ Requirements

• Must live within the designated geographic area.

• High School Diploma or equivalent is required.

• Must be legally authorized to work in the United States.

• Basic understanding of electrical and mechanical concepts, skills, and knowledge.

• A valid driver's license and a driving record that meets company standards.

• Proficient in using an Android mobile device.

• Access to reliable transportation for work-related tasks.

• Ability to work independently and thrive under pressure.

• Willingness to work flexible hours, including nights, weekends, overtime, and/or varying shifts.

• Capability to work outside in all weather conditions and potential exposure to the elements.

• Availability to travel for several hours during work hours, even in adverse weather conditions.

• Ability to lift and carry tools, parts, and equipment weighing up to 50 lbs. without assistance.

• Minimum required auto insurance coverage: $100,000 bodily injury liability per person, $300,000 per accident, and $100,000 property damage liability per accident.

• An associate degree is preferred.

• Prior experience with NCR or similar equipment is preferred.

🏝️ Benefits

• Additional compensation of $6.00 for each completed activity.

• Comprehensive hands-on training in the field.

• Opportunities for career advancement.

• Medical Insurance.

• Dental Insurance.

• Life Insurance.

• Vision Insurance.

• Short/Long Term Disability coverage.

• Paid Vacation.

• 401k plan.