Field Service Technician – Filling & Packaging Systems

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, test, analyze, maintain, and repair Syntegon pharmaceutical systems at client locations.

• Provide comprehensive support for start-up, Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) validation testing during new machine installations.

• Update and modify machine control software at client sites.

• Train customers on the use and maintenance of equipment.

• Coordinate development activities and upgrades to enhance machine functionality.

• Assist customers, Customer Service, and Sales departments as needed.

• Engage in ongoing internal training to uphold technical expertise and proficiency.

• Deliver technical customer service and ensure complete customer satisfaction.

• Travel primarily to customer sites in the Philadelphia region.

⛳️ Requirements

• Associate's degree in Packaging Machinery and 2 years of experience working with Packaging Equipment, or 5 years of overall experience in the repair and maintenance of capital equipment.

• 2 years of direct experience working with customers.

• Willingness to travel 80% of the time, both domestically and internationally.

• Preferred: Bachelor’s degree in Electrical Engineering.

• Experience in the packaging industry is advantageous.

• Proficient in operating controls and experienced in repairing/maintaining control systems, including servo drives, HMIs, and programmable controllers.

• Advanced mechanical, electrical, and software skills.

• Experience with equipment systems such as Allen Bradley, Siemens, PLC, and PMAC.

• Ability to support various software control platforms for entire packaging lines.

• Familiarity with cGMP and GAMP requirements in the pharmaceutical sector.

• Strong focus on customer service and the ability to instill customer confidence in equipment operation.

• Proficiency in German is a plus.

• Capability to work in a cleanroom environment while fully gowned.

• Ability to work in confined spaces, including continuous standing, stooping, kneeling, and bending approximately 66% of the time.

• Capacity to lift up to 50 lbs regularly.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision, and Prescription coverage starting from day one).

• 401(k) plan with a generous Company Match.

• Employer-paid Short- and Long-Term Disability Insurance.

• Life Insurance coverage.

• Education Assistance Program.

• Paid Time Off.

• Employee Assistance Program.

• Opportunities for internal training and ongoing technical training.

• Bonus opportunities (if applicable).