Field Service Technician – Electromechanical Systems

This is a fully remote position, open to applicants in France.

📋 Description

• Install and set up sorting equipment at client locations.

• Conduct maintenance and troubleshooting tasks.

• Train operators and maintenance personnel.

• Offer technical expertise and guidance to clients.

• Represent TOMRA in customer interactions and enhance service quality.

• Execute preventive maintenance, troubleshooting, and service visits at client sites.

• Coordinate remote work between customer visits.

• Prepare for customer visits, generate service reports, and update technical documentation.

• Provide remote support when needed.

• Primarily operate within Brittany and nearby regions.

• Occasionally assist colleagues and clients in other areas of France.

⛳️ Requirements

• Technical qualification equivalent to at least a two-year post-secondary diploma in electrical engineering, industrial maintenance, automation, electronics, or a similar field.

• Practical experience in diagnosing electrical issues and troubleshooting electromechanical systems.

• Proficiency in French.

• Ability to communicate effectively in English within a technical and professional context.

• Demonstrated experience in preventive maintenance, fault diagnosis, and repair of industrial equipment within a customer-oriented environment.

• Experience in mobile field service, on-site customer maintenance, commissioning, installation, or field technical support is a significant advantage.

• Strong IT skills, especially with PC systems, networks, and their configuration.

• A valid Category B driving license is required.

• Strong customer service focus, excellent interpersonal skills, and the ability to cultivate lasting relationships of trust with customers and colleagues.

🏝️ Benefits

• Annual bonus of up to 10%.

• Company car with a fuel/charging card and authorized personal use.

• Comprehensive family health insurance fully funded by TOMRA at 100% for you and your dependents.

• Coverage of all business travel expenses, including transportation, accommodation, and travel insurance.

• Benefits plan that includes salary continuation and life insurance.

• 25 days of paid annual leave plus additional RTT days.

• Provision of a laptop, mobile phone, tools, personal protective equipment, and workwear.

• Access to training and career development programs through TOMRA Learn.

• Employee share ownership program on preferential terms.

• Long-service bonus every five years.

• Team events and social gatherings.