Field Service Technician, Concrete Admixtures

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Assemble, install, calibrate, and maintain dispenser equipment, which includes both electrical and mechanical components.

• Conduct preventive and emergency repairs to guarantee uptime and reliability.

• Assist customers in the proper use and upkeep of the equipment.

• Keep service logs and monitor equipment inventory, ensuring the availability of necessary parts.

• Collaborate with the supervisor to organize efficient installation and service schedules.

• Work alongside Sales Representatives to foster and maintain professional relationships with customers.

• Address product demand and service requirements through prompt and quality interactions.

• Place delivery orders as necessary and respond swiftly to customer inquiries.

• Organize and plan daily, weekly, and monthly service tasks.

• Manage equipment ordering, expense reporting, calibration tracking, and compliance documentation.

• Adhere to company policies, operational procedures, and safety regulations.

• Overnight travel may be necessary.

• Carry out additional duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Trade certification or a minimum of 4 years of experience in construction or dispenser equipment is preferred.

• Proficiency in mechanical, electrical, and basic plumbing systems is essential.

• Capability to read and interpret mechanical and electrical drawings.

• A valid driver’s license with a clean driving record is required.

• Must be physically capable of climbing, bending, stretching, and lifting up to 50 lbs. independently (100 lbs. with assistance).

• Strong organizational, planning, and customer service abilities are necessary.

• Effective oral and written communication skills; capable of managing conflict and cultivating positive relationships.

• Must be able to handle a significant travel requirement within the assigned region.

🏝️ Benefits

• Annual discretionary bonus based on individual performance and overall company results.

• Company vehicle and fuel card provided.

• Free medical insurance or a highly competitive medical plan with minimal monthly employee contributions and no deductibles.

• 17 days of paid sick and vacation time each year, prorated in the first year.

• 401(k) retirement plan with up to 6% matching contributions.

• Dental and vision programs available.

• Flexible spending accounts offered.

• Employer-paid life insurance included.

• Free tele-med physician services provided.

• Tuition reimbursement programs available.

• Discounted home and auto insurance programs offered.

• Supplemental life insurance options available.

• Various other employee-centric perks and initiatives from the company.