Field Service Technician – Commercial Roofing

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main trainer for on-roof quality inspections and in-shop contractor training for new Technical Services staff.

• Act as a liaison with the contractor community for IKO’s new US commercial roofing division.

• Conduct quality control inspections to ensure quality workmanship on installations covered by IKO warranties.

• Educate and train new Field Service Technicians in on-roof inspections and in-shop contractor training.

• Provide reports on trainee performance and progress to the Technical Manager, Single Ply Systems.

• Collaborate with commercial contractors and carry out quality assurance inspections on ongoing and finalized commercial roofing projects.

• Develop and deliver both theoretical and practical commercial product training for current and prospective Registered Contractors.

• Create written inspection and quality assurance reports for both internal and external clients.

• Partner with contractors and the distribution network to enhance product education and promotion.

• Investigate warranty claims when necessary.

• Participate in association events to advocate for IKO Commercial products.

• Attend internal meetings, functions, and company-sponsored training sessions.

• Comply with Health and Safety regulations and IKO Vehicle policies.

• Perform additional assigned duties.

⛳️ Requirements

• Minimum of 3 years of direct, hands-on experience in the commercial roofing sector.

• Extensive background in training on single-ply roofing techniques (TPO and PVC) adhering to established standards and practices.

• Familiarity with quality assurance and roof inspections in collaboration with roofing contractors.

• Proficient in reading technical roofing documentation and specifications.

• Highly skilled at demonstrating and presenting product applications, whether hands-on or in a presentation format.

• Proven ability to train both individuals and groups in single-ply roofing techniques.

• Strong commitment to quality workmanship while fostering lasting customer relationships.

• Exceptional written and verbal communication abilities.

• Capability to work with contractors and effectively present the advantages of IKO commercial products.

• Adaptable to shifting priorities and responsibilities.

• Must be available to work flexible hours, including evenings and weekends.

• Valid driver’s license is required.

• Willingness to travel within the designated territory, potentially including overnight stays.

• Frequent travel and site visits may be necessary.

🏝️ Benefits

• Competitive compensation/pay package.

• Dental, Vision, and Medical benefits.

• Life Insurance.

• Health Spending Account.

• Employee Support and Mental Wellness programs.

• Competitive matched retirement savings program – 401k (US) / RRSP (Canada).

• Join a stable industry leader.

• Competitive pay structure.

• Comprehensive health care options.

• Engaging and challenging workplace environment.

• Commitment to teamwork and integrity.

• Accommodations available upon request for candidates participating in all aspects of the selection process.