Field Service Technician

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Install, troubleshoot, and provide technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, perform cleaning, handle minor repairs, and execute preventive maintenance within a designated area.

• Assess products for proper functionality, address issues, and escalate according to defined procedures.

• Arrange service appointments, complete necessary documentation, and ensure customer satisfaction along with a clear understanding of product operation.

• Diagnose hardware and software malfunctions using appropriate diagnostic tools.

• Carry out component-level hardware repairs and make adjustments to mechanical parts.

• Set up and install relevant software as required.

• Replenish consumables as instructed.

• Install, relocate, modify, and decommission hardware and software products.

• Educate customers on the operation and usage of installed hardware and software.

• Engage in hardware and software training, KPI implementation, and special projects.

⛳️ Requirements

• Educational qualifications or equivalent professional experience required.

• At least 1–2 years of pertinent Field Services experience or a comparable mix of education and experience.

• Strong written and verbal communication abilities.

• Valid driver's license and driving record that meets DN's fleet criteria.

• Proficiency in PC usage along with knowledge of relevant tools and methods.

• Familiarity with industry-specific products and basic ITIL knowledge is preferred.

• Willingness to attend training sessions in Canton, Ohio for 1–2 weeks.

• Capability to lift and transport heavy items, remain standing for most of the day, and perform activities such as climbing, bending, and stooping while working on equipment.

• Acceptance of potential exposure to outdoor conditions.

• Flexibility in shift patterns, including participation in an on-call rotation for evenings and weekends.

• Excellent customer service skills.

• Competence in organizing and managing truck stock parts and tools.

• Strong sense of urgency, organizational skills, professional demeanor, and ability to collaborate effectively in a team setting.

• Ability to pass MVR, background checks, and drug screenings where applicable.

• Experience as a Firstline Service Technician is preferred.

• Vocational or Trade School education is desirable.

🏝️ Benefits

• Paid training opportunities.

• Chance to participate in multiple training sessions in Canton, Ohio for 1–2 weeks.

• Commitment to being an equal opportunity employer and fostering a diversity-valuing workplace.