Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee customer service and provide care for clients directly.

• Troubleshoot and repair high-speed cash-handling equipment independently.

• Manage and track parts and tools effectively.

• Stay updated on technical and functional modifications related to GLORY equipment.

• Ensure customer satisfaction across all interactions.

• Identify system issues and perform necessary repairs.

• Keep customers informed about maintenance progress or system downtime.

• Execute machine installations, Engineering Change Notices, system upgrades, and hardware/software enhancements.

• Adhere to safety guidelines and policies at all times.

• Complete mandatory Environmental Health & Safety training.

• Report any job-site accidents involving injury or property damage promptly.

• Report directly to the District Service Manager.

• Travel frequently to customer locations throughout Marion and surrounding areas.

⛳️ Requirements

• Currently pursuing or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Preferred certifications in related areas such as mechanics, electronics, automation, or data processing.

• Strong customer service and communication abilities.

• Proficient in using personal computers, Microsoft Office, network navigation, and email communication.

• Logical troubleshooting skills with the capability to isolate issues at the PCB or component level.

• Ability to interpret electrical schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper-handling machines is preferred; experience with ATMs or copiers is also desirable.

• 3 to 5 years of experience in technical field service repair is preferred.

• Must hold a valid driver’s license.

• Capable of lifting up to 50 pounds without assistance.

• Ability to sit or stand for extended periods, and frequently kneel, bend, squat, sit, and twist.

• Willingness to work at customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail stores.

• Availability to work weekends and/or holidays on a rotating schedule.

• Must be available for on-call rotation, typically every 3 to 5 weeks, including evenings and weekends.

• Ability to travel to customer sites during work hours.

• Occasional travel outside the assigned territory, including air and overnight trips.

• Capacity to manage limited accessibility at job sites.

• Ability to work independently with minimal supervision.

• Must reside within the assigned territory or be willing to relocate; note that relocation assistance is not available.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity, featuring a 2.5% company base contribution and employer matching.

• Health insurance provided through Blue Cross Blue Shield.

• Paid Parental Leave available.

• Access to MDLive 24/7 Virtual Doctor and Nurse Line.

• Dental insurance included.

• Vision insurance offered.

• Flexible Spending Account (FSA) / Dependent Care options.

• Voluntary Life Insurance available.

• Company-paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Coverage for Short-Term Disability, Long-Term Disability, and Employee Assistance Program at no cost to employees.

• Paid Vacation days provided.

• Paid Sick days included.

• 9 to 11 paid holidays each year.

• Professional development support offered.

• Education assistance available.

• Adoption Assistance provided.

• Legal and ID Theft protection plans available.

• Opportunity for an Annual Bonus.

• Internal promotion and career advancement opportunities offered.

• Company vehicle and insurance provided for certain positions.

• Company van supplied for field service travel.