Field Service Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver customer service solutions for the installation and validation of new systems.

• Conduct both planned and corrective maintenance for installed systems.

• Enhance system utilization and assist in lifecycle management activities for Advanced Sterilization Products systems.

• Collaborate with sales and clinical education teams to provide business solutions and maintain the installed base.

• Install, operate, maintain, repair, and modify ASP systems within the designated territory.

• Diagnose issues, troubleshoot problems, and implement corrective measures.

• Complete compliance documentation along with daily performance and maintenance records for equipment.

• Coordinate work schedules with leadership, customers, and scheduling staff.

• Develop project plans for the installation of new equipment.

• Manage customer expectations and offer regular guidance to ensure satisfaction.

• Oversee personal trunk inventory and complete necessary audits.

• Provide recommendations for design improvements related to efficiency, quality, and operating costs.

• Perform additional assigned duties.

⛳️ Requirements

• High school diploma or equivalent plus 3 years of relevant experience, including at least 1 year in technical troubleshooting and 1 year in customer service; or 2 years of post-secondary technical education plus 1 year of customer service experience.

• Preferred post-secondary degree or certification in Mechanical, Electronics, Electrical, or a related field.

• Preferred 2 years of customer support experience.

• Preferred experience in field service, biomedical hospital support, or related industries such as medical devices.

• Preferred Microsoft A+ certification or equivalent in computer hardware.

• Strong mechanical troubleshooting, problem-solving skills, and technical learning capabilities.

• Proficient in using and quickly learning Outlook, Excel, and Salesforce.

• Ability to achieve high levels of customer satisfaction.

• Excellent verbal and written communication and collaboration skills.

• Ability to prioritize schedules autonomously and manage shifting priorities.

• Preferred knowledge of computer networking, electronics, and basic electrical concepts.

• Familiarity with test equipment is preferred.

• Understanding of business practices, processes, territory management, and parts inventory costs is preferred.

• Willingness to travel during the workday to hospital/surgery center environments.

• Ability to travel overnight locally, regionally, and nationally.

• Capability to lift 80 pounds to a height of four feet.

• Ability to operate company vehicles and drive/sit for extended periods.

• Valid driver's license and a driving record in compliance with Company policy.

• Relocation over 50 miles from the job posting location requires manager pre-approval.

🏝️ Benefits

• Equal opportunity employer committed to diversity and reasonable accommodations.

• Frequent air travel as needed, up to 50% of the time.

• On-call responsibilities with rotating weekend call coverage.