Field Service Technician

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Diagnose, repair, and provide reports on quality and design issues related to Xos vehicles and products.

• Collaborate effectively with design, engineering, software, and external partner teams.

• Execute low-voltage and high-voltage electrical diagnostics, control functions, and module programming.

• Utilize electrical expertise along with various volt-ohm meters.

• Apply mechanical knowledge pertaining to commercial truck systems, including motors and harness systems.

• Deliver professional customer support in-person, via phone, and through email.

• Ensure timely and precise case notes and repair orders; initiate new cases as necessary.

• Maintain professional communication with customers both on-site and remotely.

• Fulfill training objectives and certifications designated by management.

• Undertake additional assigned responsibilities.

• Translate customer concerns into actionable technical issues while providing comprehensive cause, root-cause, and corrective-action reporting to enhance production quality and field-fix development.

• Travel primarily within the field to service the West Coast, which includes frequent multi-state, international travel, and regular cross-border trips to Canada.

⛳️ Requirements

• Demonstrated expertise with high and low voltage electrical systems.

• Associate's Degree or Vocational Certificate in a field related to automotive service technology, or 4+ years of pertinent experience.

• ASE Certifications are advantageous.

• CDL Class A or B is preferred.

• Competency in Google Suite applications.

• Capability to read and interpret electrical schematics.

• A valid driver's license and a clean driving record are required.

• Ability to meet security clearance requirements and comply with relevant pre-employment conditions.

• Legally authorized for international travel and admissible to Canada for business; able to obtain and maintain necessary travel documentation.

• Willingness to travel as business needs dictate, typically 60–80% of the time, including overnight stays, weekends, holidays, and outside standard business hours.

• Capacity to regularly lift over 50 pounds and work under commercial vehicles while using personal protective equipment, both outdoors and in various weather conditions.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance for you and your family, with PPO and HMO (California) plans available; plans with 100% employee premium coverage.

• Optional ancillary benefits.

• HSA & FSA Plans.

• Paid Time Off (PTO), including vacation time, sick leave, and paid holidays.

• Generous company holidays, including a winter holiday break in December.

• Basic Life & AD&D Insurance, fully covered by Xos.

• Option to purchase additional life insurance for yourself and eligible dependents.

• Betterment 401(k) employer-sponsored retirement plan.

• Pet Insurance.

• Opportunities for learning, growth, and career advancement.