Field Service Technician

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Report to the Technical Service and Repair Manager.

• Carry out basic installations of McCrometer flow measurement devices at client locations.

• Perform routine maintenance and fundamental repairs on McCrometer instruments.

• Adhere to safe work practices as well as company, customer, and regulatory standards.

• Provide precise service reports following customer visits, detailing billing, equipment history, and parts usage.

• Collaborate with the supervisor and dispatch team to organize and implement daily service schedules.

• Address customer emails and phone inquiries, escalating complex issues to senior technical staff as necessary.

• Monitor and communicate the needs for parts inventory.

• Diagnose basic manufacturing problems and execute corrective actions.

• Assist in equipment setup, process checks, routine adjustments, and on-floor operator support.

• Uphold work instructions, standard operating procedures, and process documentation.

• Engage in 5S practices, waste reduction, workflow optimization, and other continuous improvement initiatives.

• Gather production data, conduct simple analyses, and prepare reports.

• Create new fixtures, jigs, and tools.

• Aid engineering projects through data collection, documentation updates, and basic validation.

• Prepare materials for new product launches and engineering modifications.

• Collaborate with cross-functional teams to implement enhancements.

• Provide support to other field service team members or regions and undertake additional assigned responsibilities.

⛳️ Requirements

• High School diploma or equivalent is required.

• Preferably, experience in a hands-on technical, trades, agricultural, or industrial environment; a combination of education and relevant work experience will be taken into account.

• Experience in a customer-facing or customer service position is preferred.

• A valid driver's license with a clean driving record is required.

• Basic mechanical aptitude; capability to use hand tools and follow written technical instructions.

• Basic computer skills; ability to manage email communications, complete digital service reports, and navigate work-related software.

• Familiarity with Microsoft Office applications (Outlook, Teams) is an advantage.

• Experience with basic plumbing, electrical, or instrumentation installation or repair is a plus.

• Ability to communicate clearly and courteously with internal team members and external customers.

• Competence in completing assigned tasks accurately and punctually while adhering to established procedures.

• Eagerness to learn about new products, procedures, and tools.

• Ability to work collaboratively with field service, dispatch, and customer service teams.

• Willingness to travel 60–80% of the time.

• Occasional travel of up to 10% to other company sites, customer locations, or off-site facilities is necessary.

• Must complete assigned training modules and maintain any required licenses or certifications.

🏝️ Benefits

• Professional onboarding and training opportunities.

• Career coaching and development prospects.

• Health benefits.

• Paid time off.

• Medical, dental, and vision insurance.

• 401(k).