Field Service Technician

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Carry out fundamental installations of McCrometer flow measurement devices at client locations.

• Conduct routine maintenance and perform basic repairs on McCrometer instruments.

• Diagnose manufacturing problems and apply corrective measures.

• Assist in equipment setup, process verification, and regular adjustments.

• Sustain work instructions, standard operating procedures, and process documentation.

• Offer on-site support to operators and technicians.

• Engage in 5S initiatives, waste minimization, and workflow enhancement activities.

• Gather production data, conduct simple analyses, and compile reports.

• Create new fixtures, jigs, and tools.

• Aid engineering projects through data collection, documentation updates, and basic validation.

• Prepare materials for new product launches and engineering modifications.

• Submit thorough service reports following customer visits.

• Manage daily service schedules in coordination with the supervisor and dispatch team.

• Address customer emails and phone inquiries while escalating complex concerns.

• Monitor and communicate parts inventory requirements.

• Collaborate with cross-functional teams and assist other field service personnel or regions.

⛳️ Requirements

• High School diploma or equivalent is mandatory.

• Preferred experience in hands-on technical, trades, agricultural, or industrial settings.

• Customer-facing or customer service experience is preferred.

• A combination of education and relevant work experience will be evaluated.

• A valid driver's license with a clean driving record is required.

• Basic mechanical skills; ability to utilize hand tools and adhere to written technical instructions and standards.

• Fundamental computer skills, including email, digital service reports, and work-related software.

• Familiarity with Microsoft Office tools (Outlook, Teams) is advantageous.

• Basic experience in plumbing, electrical, or instrumentation installation or repair is a plus.

• Capacity to communicate clearly and courteously with both internal and external clients.

• Ability to complete assigned tasks accurately and punctually with moderate supervision.

• Eagerness to learn new products, procedures, and tools.

• Capability to work collaboratively with field service, dispatch, and customer service teams.

• Willingness to travel 60–80% of the time.

• Occasional travel of up to 10% to different company sites, customer locations, or off-site facilities.

• Completion of assigned training modules and maintenance of necessary licenses or certifications as required.

🏝️ Benefits

• Professional onboarding and training options.

• Career coaching and development opportunities.

• Health benefits.

• Medical, dental, and vision insurance.

• 401(k).

• Paid time off.

• Reasonable accommodation for individuals with disabilities.