Field Service Technician

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Perform service, repair, and/or installation of products or IT solutions at customer locations.

• Conduct electrical and mechanical testing in line with maintenance agreements.

• Identify system failures and establish the most cost-effective solutions.

• Refer complex issues to higher-level technical support or quality reporting systems.

• Address customer support inquiries within the Northeastern U.S. region.

• Offer technical assistance and field service for In-Situ Process Sensors and Analyzers, which include In-Situ, ChemScan, and Partech products.

• Execute on-site installation, calibration, and training for process sensors and online water analysis instrumentation.

• Aid customers in enhancing product reliability through both remote and on-site service, as well as replacement parts.

• Collaborate with site owners and contractors to ensure successful equipment installation.

• Oversee regional customer relationships.

• Support the Regional Sales Manager with technical assistance and pilot/demo projects.

• Participate in regular product and application training at an In-Situ Process facility.

• Keep accurate inventory of field service kits.

• Draft comprehensive service reports detailing troubleshooting, parts used, and analyzer data.

• Assess unmet customer needs, advocate for service offerings, and assist in lead generation and service-job completion.

⛳️ Requirements

• High School Diploma or GED is preferred.

• Minimum of 2 years of experience in Troubleshooting & Diagnostics.

• Possess mechanical knowledge.

• Strong technical foundation complemented by good mechanical and electrical skills.

• Completion of a chemistry course with a basic understanding.

• Familiarity with industrial instrumentation, including fundamental knowledge of PLC equipment communication.

• Excellent communication skills.

• Proficient in Microsoft Windows and Office applications.

• Willingness to travel approximately 75% of the time to customer locations.

• Capability to travel with and lift/carry a field service supply kit weighing between 50–65 pounds.

• Ability to perform tasks in noisy environments.

• Competence to work under adverse conditions such as inclement weather and extreme temperatures.

• Intermediate physical activity, which includes lifting, bending, squatting, walking, and navigating stairs.

🏝️ Benefits

• Professional onboarding and training opportunities.

• Career coaching and development prospects.

• Health benefits.

• 401(k) plan.

• Bonus pay.

• Paid time off.

• Medical, dental, and vision insurance.