Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Carry out service, repair, and/or installation of products or IT solutions at client locations.

• Execute electrical and mechanical testing as per maintenance agreements.

• Identify system failures and determine the most cost-effective resolution.

• Elevate complex issues to higher-level technical support or the quality reporting system.

• Answer customer support calls within the Western Region.

• Offer technical support and field service for In-Situ Process Sensors and Analyzers, including In-Situ, ChemScan, and Partech products.

• Conduct on-site installation, calibration, and training for process sensors and online water analysis instruments.

• Assist clients with product reliability, uptime, remote service, and replacement parts.

• Collaborate with site owners and contractors for effective equipment installation.

• Manage regional customer relationships.

• Support the Regional Sales Manager with technical assistance and pilot/demo projects.

• Participate in product and application training at an In-Situ Process facility.

• Keep an accurate inventory of field service kits.

• Prepare detailed service reports that include troubleshooting, parts utilized, and analyzer data.

• Assess unmet customer needs, promote service offerings, generate leads, and aid in service-job completion.

⛳️ Requirements

• High School Diploma or GED preferred.

• Two years of experience in Troubleshooting & Diagnostics.

• Mechanical knowledge.

• Strong technical foundation with solid mechanical and electrical skills.

• Completed a chemistry course with a fundamental understanding.

• Experience with industrial instrumentation, including basic knowledge of PLC equipment communication.

• Excellent communication skills.

• Proficient in Microsoft Windows and Office.

• Willingness to travel approximately 75% of the time to client locations.

• Capability to travel with and lift/carry a field service supply kit weighing between 50–65 pounds.

• Must be able to perform tasks in noisy environments.

• Ability to work under adverse conditions, including inclement weather and extreme temperatures.

• Intermediate physical activity involving lifting, bending, squatting, walking, and navigating stairs.

🏝️ Benefits

• Professional onboarding and training programs.

• Career coaching and development opportunities.

• Health benefits.

• 401(k) plan.

• Eligibility for bonus pay.

• Paid time off.

• Medical, dental, and vision insurance.

• Reasonable accommodations for individuals with disabilities.