Field Service Technician

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Execute field service tasks remotely at client locations.

• Install and maintain injection molding machinery.

• Diagnose and repair injection molding machines and robotic systems.

• Perform tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components.

• Carry out calibrations to enhance equipment performance.

• Install both software and hardware as required.

• Conduct safety inspections of equipment.

• Train customers on equipment usage and guide them on proper operation.

• Oversee the resolution of customer issues, including ordering and installing replacement parts.

• Identify control-system issues and requisition replacement parts.

• Provide instruction to Service Technicians and customer operators on the maintenance and safe use of injection molding systems.

• Liaise with Central Service, Manufacturing, and Parts Center to address field-related issues.

• Submit regular written reports to the Service Manager.

⛳️ Requirements

• High School Diploma is mandatory.

• An Associate’s or Bachelor’s degree is preferred.

• Minimum of 5 years in troubleshooting or processing of injection molding, or previous experience as a Field Service Injection Molding Technician/Service Engineer.

• Familiarity with blueprints and schematics for diagnosing electrical/electronic, hydraulic, and mechanical systems.

• Experience with injection molding machines is essential.

• Strong skills in electrical, mechanical, hydraulic, and computer systems.

• Capability to deliver basic training to customers and staff.

• Comprehensive understanding of the injection molding process.

• Ability to systematically troubleshoot issues.

• Knowledge of microprocessor programming.

• Understanding of materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Exceptional communication and interpersonal skills.

• Strong orientation towards customer service.

• Ability to manage challenging or dissatisfied customers with professionalism and tact.

• Committed team player with a positive outlook.

• Familiarity with ENGEL machines and robots is preferred.

• Efficient use of internal resources to resolve customer challenges.

• Capability to work autonomously with minimal back-office assistance.

• Valid passport is a requirement.

• A valid driver’s license in good standing with REAL-ID is required.

🏝️ Benefits

• Health, dental, and vision insurance starting on the first day of employment with no waiting period.

• 401(k) plan with matching contributions.

• More than 3 weeks of paid time off.

• Life insurance fully covered by the employer.

• Long-term and short-term disability insurance.

• Comprehensive vehicle program featuring a monthly stipend and mileage reimbursement.

• $75 per diem for travel assignments.

• Tool reimbursement available.

• Provision of a cell phone.

• Provision of a laptop.

• Occasional voluntary travel on weekends.

• Contributions to Health Savings Accounts (HSA).

• Dependent and Health Flexible Spending Accounts (FSA).

• Vacation pay included.

• Holiday pay offered.

• Employee-focused work environment.