Field Service Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct in-field preventive maintenance and repair services for critical backup systems across a variety of UPS brands and sizes.

• Evaluate, test, and troubleshoot intricate UPS issues.

• Deliver technical support, diagnose problems, and provide solutions.

• Aid in turnkey projects, battery replacements, system installations, and start-ups.

• Execute Major Preventative Maintenance and Minor Preventative Maintenance in accordance with established scopes of work.

• Submit precise and timely Field Service Reports for all service activities.

• Replace capacitors, fans, and batteries following specifications.

• Interpret or gain the ability to interpret maintenance manuals, schematics, and wiring diagrams.

• Repair equipment utilizing electronic knowledge, standard testing instruments, and hand tools.

• Provide UPS start-up and commissioning services.

• Maintain relationships with customers and vendors.

• Identify additional service or equipment opportunities through customer relationships.

• Perform other assigned duties.

⛳️ Requirements

• Previous experience in field service work is preferred.

• Background in electronics or related experience.

• Ability to read and comprehend electronic one-line drawings is preferred.

• Excellent communication skills and capability to effectively resolve customer issues.

• Ability to thrive under pressure and juggle multiple tasks.

• Dedication to providing consistent, high-quality customer service.

• Proficient in Microsoft Office software and willingness to learn additional business applications.

• Team-oriented individual committed to success, with a positive attitude and strong work ethic.

• Must be able to travel.

• Must hold a valid U.S. driver's license.

• Must successfully pass drug testing upon hiring.

• Strong written and verbal communication abilities.

• Detail-oriented and highly organized.

• Capable of prioritizing, multitasking, and working independently.

• Client-focused, displaying a sense of pride and urgency.

• Ambitious and adaptable to change.

• Availability for 24/7/365 operations; occasional weekend work and overnight travel required.

🏝️ Benefits

• Hands-on training provided by QPS as necessary to perform essential job functions.

• Equal employment opportunities and protections against discrimination.