Field Engineer 2

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct timely and precise preventative maintenance on medical equipment within hospitals or healthcare facilities.

• Diagnose, repair, and install moderately complex medical devices.

• Serve as the primary point of contact for customer communications and escalate any concerns, including during installations.

• Manage customer issues from initial dispatch or identification to resolution.

• Collaborate with colleagues to deliver suitable solutions for customers.

• Oversee installations, validations, maintenance, and service repairs for assigned equipment.

• Utilize customer relationships to enhance contract and on-demand revenue growth.

• Maintain and nurture customer relationships while ensuring prompt communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, and regulatory standards.

• Record all daily work performed, including metrics, debriefings, and parts ordering.

• Suggest value-added services to customers and/or sales teams.

• Employ the GE HealthCare escalation process and work together with regional and national support to enact corrective action plans.

• Operate independently and deliver Service Excellence to enhance customer satisfaction.

⛳️ Requirements

• Associate degree in a relevant field or equivalent military education with 3 years of experience in servicing electronic equipment; alternatively, a high school diploma/GED with 5 years of pertinent experience.

• Proficient technical skills in Nuclear Medicine, including troubleshooting, repair, and installation.

• Must possess and retain a valid Driver’s License.

• Familiarity with web applications and Microsoft Office suite.

• Ability to be available after hours and/or participate in a rotating on-call schedule, including weekends.

• Proven capability to manage multiple competing priorities while ensuring customer satisfaction.

• Capacity to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Capacity to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity.

• No employment visa sponsorship provided; must be legally authorized to work in the United States.

• Successful completion of a drug screening, as applicable.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• 401(k) plan with opportunities for both employee and company contributions

• Life insurance

• Disability insurance

• Accident insurance

• Tuition reimbursement

• Professional development

• Relocation assistance

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)