Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Diagnose and repair injection molding machinery and robotic systems.

• Conduct tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components.

• Execute calibrations to enhance equipment efficiency.

• Install both software and hardware components.

• Carry out safety inspections on machinery.

• Train customers on equipment usage and provide guidance on proper operation.

• Oversee customer issue resolution, including the ordering and installation of replacement parts.

• Identify control-system issues and procure necessary replacement parts.

• Formulate structured approaches to machine-related problems and repair or replace parts as needed.

• Educate Service Technicians and customer operators on maintenance practices and safe operation of injection molding systems.

• Liaise with Central Service, Manufacturing, and Parts Center regarding field-related issues.

• Deliver regular written updates to the Service Manager.

• Operate remotely at client locations.

⛳️ Requirements

• High School Diploma is essential.

• An Associate’s or Bachelor’s degree is preferred.

• A minimum of 5 years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in reading blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems.

• Experience with injection molding machines is necessary.

• A well-rounded skill set in electrical, mechanical, hydraulic, computer, and customer training.

• Knowledge and comprehension of the injection molding process.

• Capability to troubleshoot issues in a systematic manner.

• Familiarity with microprocessor programming.

• Understanding of PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Strong communication and interpersonal skills with a solid customer service focus.

• Ability to approach challenging or dissatisfied customers with tact and professionalism.

• Committed team player with a positive outlook.

• Preference for familiarity with ENGEL machines and robots.

• Proficient in utilizing internal resources effectively to resolve customer concerns.

• Capable of working independently with minimal back-office assistance.

• Valid passport is mandatory.

• A valid driver's license in good standing that includes REAL ID is required.

🏝️ Benefits

• Health, dental, and vision insurance from the first day of employment.

• 401(k) plan with employer matching contributions.

• Over 3 weeks of paid time off (PTO).

• Employer-covered life insurance.

• Long-term and short-term disability insurance.

• Comprehensive vehicle program that includes a monthly stipend and mileage reimbursement.

• $75 per diem for travel-related expenses.

• Tool reimbursement program.

• Company-provided cell phone.

• Company-issued laptop.

• Contributions to Health Savings Account (HSA).

• Access to Dependent and Health Flexible Spending Accounts (FSA).

• Paid vacation.

• Paid holidays.

• An employee-centric work environment.