Field Service Technician

This is a fully remote position, open to applicants in Iowa, +1 more state.

📋 Description

• Promote safe work practices and ensure adherence to relevant safety standards and procedures.

• Address inquiries from dealers and customers concerning equipment operation, troubleshooting, parts, and warranty issues.

• Offer technical support to the Cedarapids, Canica, and Simplicity dealer network.

• Assist with the installation, startup, commissioning, and optimization of equipment operations.

• Conduct field inspections, diagnostics, maintenance, and repairs on equipment.

• Investigate and resolve issues related to customer equipment.

• Manage dealer technical support tickets and service requests via the internal helpdesk system.

• Escalate concerns regarding product performance, quality, and technical issues to Engineering and cross-functional teams.

• Oversee and manage support cases to guarantee timely resolution and customer satisfaction.

• Collaborate with Product Management, Engineering, Manufacturing, and Quality teams to enhance product offerings.

• Facilitate technical training sessions, classroom instruction, and hands-on equipment demonstrations.

• Document and track customer service interactions, communicating findings and resolutions through email and phone.

• Travel extensively to dealer locations, customer sites, trade events, and training facilities across North America.

⛳️ Requirements

• High School Diploma or GED.

• A minimum of 3 years of experience in service, maintenance, repair, or technical support within industrial, construction, mining, aggregate, or heavy equipment sectors.

• Willingness and ability to travel 40–65% of the time.

• Capable of obtaining and maintaining a valid U.S. Passport.

• Possess a valid driver's license with an acceptable driving history.

• Mechanically inclined and focused on customer satisfaction.

• Proficient in providing equipment troubleshooting, training, commissioning, maintenance, and warranty support.

🏝️ Benefits

• Competitive salaries.

• Opportunities for advancement.

• Paid vacation.

• 401(k) plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• An inclusive, supportive, non-discriminatory, and safe workplace.

• Reasonable accommodations for qualified individuals with disabilities.