Field Service Technician

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver technical support and services for customers regarding digital cinema equipment.

• Conduct preventive maintenance on cinema projection systems, digital signage, audio systems, servers, and power supplies.

• Provide on-demand service and establish and implement support strategies.

• Utilize diagnostic tools to test electronic assemblies, components, and parts.

• Inspect equipment and assemblies for defects and replace faulty components as needed.

• Perform repairs on equipment and conduct field testing.

• Address firmware and software-related issues.

• Oversee investigations into customer complaints concerning quality, tolerances, specifications, and the condition of delivered products.

• Document and analyze production quality data and communicate the status of customer complaints and claims to relevant personnel.

• Install electronic or digital devices and verify installation functionality.

• Log daily activities in Field Point, documenting work descriptions, expenses, hours worked, labor, and travel.

• Take initiative and perform additional assigned responsibilities.

⛳️ Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical institution, or a comparable combination of education and experience.

• Experience with electronics pertinent to the Pro-AV industry.

• Knowledge of computer systems and networking concepts and architectures.

• Prior experience with digital cinema equipment is preferred.

• Strong attention to detail is essential.

• Proficient in Microsoft Office Suite.

• Outstanding customer service skills are required.

• Must possess a valid, state-issued driver's license.

• Capability to stand, sit, squat, and bend for extended periods.

• Excellent verbal and written communication skills.

• Comfortable operating in a high-pressure, fast-paced environment with changing priorities.

• Strong time management, organizational, and analytical skills.

• Self-motivated individual who can identify and resolve issues proactively.

• Ability to effectively interact with a diverse range of personnel within the organization.

• Willingness to travel both in and out of the market 70-80% of the time.

• Availability to work weekends, holidays, and be on-call as needed.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• A vibrant work environment that encourages energy, creativity, and results.

• Highly collaborative and adaptable workplace culture.

• Opportunities to partner with industry leaders and experts on high-caliber projects.

• Access to the latest technologies.

• 401(k) plan with employer matching.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Company-paid disability insurance.

• Flexible spending account options.

• Health savings account with up to $1,250 per year in employer contributions.

• Accident insurance plan.

• Hospital indemnity insurance plan.

• Critical illness insurance plan.

• Company-paid and voluntary life insurance options.