Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, commission, service, and maintain Ranpak machines and their integrations at customer locations across the UK.

• Identify technical issues and reduce downtime through preventive maintenance and effective troubleshooting.

• Execute repairs and make necessary technical modifications as needed.

• Provide training to customer operators and offer practical technical guidance on the proper use of Ranpak equipment.

• Assist distributors and Sales colleagues with technical knowledge when required.

• Organize service visits, prioritizing and planning tasks across the designated customer base.

• Document service activities and technical data in SAP, sharing pertinent feedback with internal teams.

• Serve as Ranpak’s technical representative in the UK, fostering strong professional relationships with customers.

• Commute directly from home to customer sites using a company vehicle.

• Travel frequently throughout the UK, with occasional overnight stays and travel to other parts of Europe for training, meetings, or technical support.

⛳️ Requirements

• A technical background in mechanical engineering, electrical engineering, mechatronics, or a related field.

• Practical experience with machinery, production equipment, or technical installations.

• Strong mechanical troubleshooting abilities; electrical knowledge is a plus.

• Confidence to work autonomously and take responsibility for technical issues at customer sites.

• A hands-on, customer-oriented approach.

• Excellent communication skills with the ability to clearly explain technical concepts to customers.

• Willingness to travel regularly within the UK.

• A valid UK driving licence.

• Proficiency in English as the working language for this role.

• Comfortable interacting with customers and international colleagues in English.

🏝️ Benefits

• A company vehicle for traveling to customer sites.

• Flexible working hours that enable efficient organization of customer visits.

• Bonus program.

• Pension scheme.

• Training and development opportunities to enhance your technical skills.

• Support from a seasoned international Service organization while enjoying considerable independence within your UK territory.

• The chance to represent a global company committed to sustainable, paper-based packaging solutions.