Field Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Install, service, and upgrade shipping and mailing equipment from Pitney Bowes, ranging from inserters to lockers.

• Provide support for both hardware and software solutions.

• Diagnose and repair equipment to minimize client callbacks.

• Educate clients on the operation of Pitney Bowes equipment during the installation process.

• Deliver 100% client-facing service as a representative of Pitney Bowes.

• Manage a multi-zip code territory, which involves considerable travel time.

• Utilize hand tools and small power tools for repairs, maintenance, and installations.

• Ensure a safe and organized work environment.

• Offer service to a diverse range of clients throughout their lifecycle and experience.

⛳️ Requirements

• Possess a valid driver's license with a clean driving record and reliable transportation.

• Capable of lifting 55 lbs or more, with or without accommodation.

• Willingness to travel within a multi-zip code territory, with up to 80% of time spent driving.

• Ability to bend, squat, stoop, or stand for extended durations.

• Complete familiarity with a Windows environment and basic understanding of PC and Networking is preferred.

• Experience with automated equipment is preferred.

• Must be legally authorized to work in the US; the employer will not sponsor employment visas now or in the future.

• Mechanically inclined and comfortable with repairing or troubleshooting both hardware and software solutions.

🏝️ Benefits

• Opportunity for career growth and development.

• An inclusive environment that encourages diverse perspectives and ideas.

• Engaging and unique opportunities to contribute to the success of a transforming organization.

• Comprehensive global benefits (PB Benefits and Wellbeing Programs).

• Potential to earn additional income by selling services or parts to Pitney Bowes clients.