Field Service Technician

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Travel directly to client locations to represent Hypertherm’s Waterjet brand.

• Assist with scheduled delivery events and the installation and configuration of OMAX Waterjet equipment.

• Unpack and inventory equipment, assess equipment layout and permanent placement, and assemble and connect sub-assemblies.

• Conduct system testing and repairs.

• Offer training on new equipment and accessories, including follow-up after installation.

• Diagnose mechanical, electrical, and pneumatic problems on installed OMAX Waterjet equipment on-site, via email, and over the phone.

• Execute contract maintenance services at client sites.

• Keep timely, detailed, and analytical digital service records, including photographs and technical attachments.

• Provide feedback on product issues encountered in the field.

• Collaborate with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

• Travel more than 75% of the time from Monday to Friday.

⛳️ Requirements

• High School Diploma or GED.

• Minimum of 2 years in Field Technical Service or a related field.

• Over 2 years of experience with Cutting Solutions products.

• Capability to carry, pull, lift, push, and grip over 70 lbs.

• Ability to crawl, twist, and climb into machinery.

• Must be able to stand and work on hard surfaces for extended periods.

• Physically capable of meeting the demands of the position.

• Strong understanding of electrical, mechanical, and CNC/PLC system fundamentals.

• English fluency is required.

• Must possess a valid Driver’s License applicable in all 50 states.

• Residency in North Carolina, Georgia, or Florida within one hour of an international airport is required.

• Must be able to adapt to frequent travel, effectively use travel systems and airline applications, and modify plans with short notice.

• Practical experience with multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators.

• Strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.

• Ability to train customers on product operation, maintenance, and software programming.

• Competence in reading and interpreting technical manuals for installation, operation, and training purposes.

• Strong computer skills, including Windows navigation, driver and firmware installation, and file management.

• Experience in a process-focused environment.

• Ability to handle challenging customer interactions and act as a key point of contact during product installation and repair.

• Preferred: Associate's Degree in electrical or mechanical fields.

• Preferred: Experience in Cutting Solutions operational and manufacturing assembly.

🏝️ Benefits

• A collaborative, 100% employee-owned culture.

• Profit-sharing and Employee Stock Ownership (ESOP).

• Five days per year of paid Community Service Time.

• Strong commitment to Environmental Stewardship.

• A stable, growing organization with a no-layoff philosophy.

• On-site field service training upon hire.

• Sponsorship for new applicants for employment authorization or other immigration-related support is not available.