Field Service Technician

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee all facets of customer service and client care.

• Independently diagnose and repair high-speed cash-handling machinery.

• Monitor and manage inventory of parts and tools.

• Stay updated on technical and functional advancements related to GLORY equipment.

• Ensure high levels of customer satisfaction.

• Identify system issues and implement repairs.

• Keep clients informed about the status during maintenance or system downtime.

• Execute machine installations, Engineering Change Notices, system enhancements, and hardware/software upgrades.

• Follow safety protocols and policies diligently.

• Complete mandatory Environmental Health & Safety training.

• Promptly report any job-site accidents resulting in injury or property damage.

• Work independently with minimal oversight.

• Perform tasks at customer locations and provide on-call support when necessary.

⛳️ Requirements

• Currently pursuing or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certifications in relevant fields are preferred.

• Strong customer service and communication abilities.

• Proficient in personal computers, Microsoft Office, network navigation, and email communication.

• Logical troubleshooting capabilities and the ability to identify issues at the PCB or component level.

• Competence in interpreting electrical schematics, logic diagrams, and mechanical drawings.

• Understanding of AC/DC power distribution and both digital and analog circuitry.

• Preferred experience in repairing high-speed paper-handling devices such as check sorters, mail sorters, currency sorters, ATMs, or copiers.

• 3–5 years of preferred technical field service repair experience.

• Must possess a valid driver’s license.

• Capable of lifting up to 50 pounds without assistance.

• Ability to sit and/or stand for extended periods, as well as frequently kneel, bend, squat, sit, and twist.

• Must be available to work at customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail establishments.

• Ability to work weekends and/or holidays on a rotational basis.

• Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends.

• Must be able to travel to customer locations during working hours.

• Occasional travel outside the assigned territory, including air and overnight travel, may be required.

• Ability to manage limited accessibility at job sites.

• Must be able to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution contributed by Glory toward your retirement, even if you do not participate; Glory matches 3% up to 6% of your contribution.

• Health insurance – three medical plans available through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – 24/7 Virtual Doctor and Nurse Line access.

• Dental insurance.

• Vision insurance.

• Flexible Spending Account (FSA) / Dependent Care options.

• Voluntary Life Insurance.

• Basic Life insurance and AD&D – company funded.

• Short Term Disability / Long Term Disability / Employee Assistance Program – company funded.

• Paid Vacation.

• Paid Sick days in accordance with City/State regulations.

• Paid Holidays – 9 to 11 days based on hire date.

• Support for professional development.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft protection plans.

• Annual Bonus potential.

• Opportunities for internal promotions and career growth.

• Company Vehicle/Insurance – applicable only to certain positions.

• Company van provided.