Field Service Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Diagnose and rectify issues with injection molding machines and robots.

• Conduct testing and inspection of mechanical, hydraulic, pneumatic, electrical, electronic, and software components.

• Execute calibrations to enhance equipment efficiency.

• Carry out installations of both software and hardware.

• Perform safety assessments on equipment.

• Provide education to customers regarding equipment and guide them on proper operational procedures.

• Oversee the resolution of customer inquiries, including the ordering and installation of replacement parts.

• Identify control system issues and formulate structured methods for machine repairs.

• Train Service Technicians and customer operators on the maintenance and safe usage of injection molding systems.

• Collaborate with Central Service, Manufacturing, and Parts Center to address field-related issues.

• Submit regular written updates to the Service Manager.

• Operate remotely at customer locations while installing and servicing equipment, as well as offering customer training and support.

⛳️ Requirements

• A High School Diploma is mandatory.

• An Associate’s or Bachelor’s degree is preferred.

• A minimum of 5 years of experience in troubleshooting or processing injection molding, or prior experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficiency in reading blueprints and schematics for the troubleshooting of electrical/electronic, hydraulic, and mechanical systems.

• Experience with injection molding machines is essential.

• Comprehensive skills in electrical, mechanical, hydraulic, and computer systems.

• Capability to provide basic training to customers and employees.

• Solid understanding of the injection molding process.

• Ability to systematically troubleshoot issues.

• Knowledge of microprocessor programming.

• Familiarity with materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Strong communication and interpersonal skills.

• A robust customer service orientation.

• Proficiency in managing challenging or dissatisfied customers with professionalism and tact.

• A dedicated team player with a positive mindset.

• Familiarity with ENGEL machines and robots is a plus.

• Must be capable of working independently with minimal back-office assistance.

• A valid passport is required.

• A driver’s license in good standing, including REAL ID, is required.

🏝️ Benefits

• Health, dental, and vision insurance starting from the first day of employment.

• 401(k) plan with employer matching contributions.

• More than 3 weeks of paid time off (PTO).

• Employer-funded life insurance coverage.

• Long-term and short-term disability benefits.

• A supportive employee-centric workplace environment.

• Comprehensive vehicle program that includes a monthly stipend and mileage reimbursement.

• $75 per diem for travel-related expenses.

• Tool reimbursement program.

• Provision of a cell phone.

• Provision of a laptop.

• Occasional voluntary weekend travel opportunities.

• Contributions to Health Savings Accounts (HSA).

• Access to Dependent Care and Health Flexible Spending Accounts (FSA).

• Paid vacation benefits.

• Paid holidays.

• Competitive overall compensation package.