Field Service Technician

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee all elements of customer service and support.

• Diagnose and repair high-speed cash-handling machinery.

• Monitor and manage inventory of parts and tools.

• Keep up-to-date with technical and functional advancements in GLORY equipment.

• Ensure complete customer satisfaction.

• Identify system issues and perform necessary repairs.

• Keep customers updated during maintenance or system outages.

• Carry out machine installations and process Engineering Change Notices related to system upgrades.

• Execute hardware and software upgrades, including seeking technical assistance when necessary.

• Adhere to safety protocols and guidelines.

• Finish mandatory Environmental Health & Safety training.

• Promptly report job-site injuries and property damage.

• Report directly to the District Service Manager.

⛳️ Requirements

• Currently pursuing or have completed studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certifications in related disciplines are preferred.

• Exceptional customer service and communication abilities.

• Proficient in using personal computers, Microsoft Office, network sites, and email.

• Strong logical troubleshooting skills with the capability to identify issues at the PCB or component level.

• Proficient in reading electrical schematics, logic diagrams, and mechanical drawings.

• Understanding of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper-handling devices; experience with ATMs or copiers is preferred.

• 3 to 5 years of preferred experience in technical field service repair.

• Possess a valid driver’s license.

• Reside within a reasonable commuting distance from the designated territory.

• Capable of lifting up to 50 pounds without assistance.

• Able to sit and/or stand for extended periods, and frequently kneel, bend, squat, and twist.

• Willingness to work at customer locations including financial institutions, casinos, truck stops, recreational parks, and retail shops.

• Availability for rotating weekends and/or holidays.

• Must be available for an on-call rotation, typically every 3 to 5 weeks, including evenings and weekends.

• Ability to drive to customer locations during work hours.

• Willingness to travel occasionally outside the assigned territory, including air travel and overnight stays.

• Capable of accommodating limited accessibility at job sites.

• Ability to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity, featuring a 2.5% base company contribution and employer matching.

• Health insurance options with three Blue Cross Blue Shield medical plans.

• Paid parental leave.

• 24/7 access to MDLive virtual doctor and nurse services.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care options.

• Voluntary life insurance.

• Company-paid basic life insurance and accidental death & dismemberment (AD&D).

• Company-funded short-term and long-term disability, as well as an employee assistance program.

• Paid vacation.

• Paid sick leave.

• 9 to 11 paid holidays.

• Opportunities for professional development assistance.

• Education assistance programs.

• Adoption assistance.

• Legal and identity theft protection plans.

• Annual bonus potential.

• Opportunities for internal promotion and career advancement.

• Company vehicle and insurance for eligible positions.

• Company van provided for travel to customer locations.