FACTS/HVDC Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct testing, commissioning, inspection, maintenance, troubleshooting, repairs, outage support, retrofitting, and upgrade execution for FACTS/HVDC systems.

• Identify and resolve issues related to electrical systems, power electronics, converter equipment, control and protection systems, cooling systems, auxiliary systems, and plant or grid interfaces.

• Implement preventive and corrective maintenance following approved procedures, technical manuals, quality standards, and customer expectations.

• Analyze schematics, wiring diagrams, logic diagrams, drawings, test procedures, and maintenance instructions.

• Generate field service reports, test records, punch lists, maintenance records, and technical findings.

• Liaise with customers and internal teams regarding work status, technical challenges, site limitations, and suggested actions.

• Assist or lead field modifications, retrofits, upgrades, and corrective measures.

• Direct root cause analysis, lessons learned, and ongoing improvement initiatives.

• Ensure adherence to environmental, health, safety, quality, and regulatory standards.

• Collaborate with engineering, project management, supply chain, quality, and service teams.

• Resolve complex or escalated technical issues impacting system performance, reliability, availability, or restoration.

• Provide technical leadership during critical outages, plant recovery, major commissioning programs, retrofit execution, and high-risk site activities.

• Establish troubleshooting strategies, execution plans, commissioning sequences, recovery plans, and technical standards.

• Offer 24/7 event troubleshooting support to customers.

• Serve as the primary technical escalation contact across field service, engineering, project management, quality, and customer teams.

• Lead significant root cause investigations and influence corrective actions that impact product design, service processes, training, tendering, and support strategy for the installed base.

• Standardize and enhance field service practices, work instructions, troubleshooting guides, and lessons learned.

• Mentor and nurture engineers across various levels.

• Provide expert technical insights on lifecycle planning, obsolescence, reliability enhancements, retrofit opportunities, technical risks, and service strategy.

• Operate at customer sites, substations, converter stations, industrial facilities, and other project locations.

⛳️ Requirements

• Master’s degree from an accredited institution or a high school diploma with substantial relevant experience.

• At least 10 years of experience in field service, commissioning, maintenance, or troubleshooting of HVDC, FACTS, substations, power electronics, protection, and control systems, or similar utility/power transmission equipment.

• Willingness and ability to travel domestically and internationally 75% of the time.

• Capacity to work at customer sites during outages, extended shifts, weekends, or emergency situations, as necessary.

• Ability to adhere to customer site access, training, and safety protocols.

• Valid work authorization and capacity to acquire necessary international travel documentation.

• Familiarity with electrical power systems and associated control, protection, and auxiliary systems.

• Proficient in reading and interpreting electrical drawings, schematics, wiring diagrams, logic diagrams, and technical procedures.

• Strong analytical and problem-solving capabilities.

• Excellent verbal and written communication skills.

• Ability to work effectively at customer sites and across cross-functional teams.

• Eagerness and readiness to travel extensively and support planned outages, emergency responses, or urgent field events.

• Proven commitment to safety, quality, and compliance.

• May require prolonged standing, climbing stairs or ladders, lifting equipment within approved safety limits, utilizing personal protective equipment, and working in industrial settings.

🏝️ Benefits

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Opportunities for professional development.

• Relocation assistance not provided.