Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct field service operations remotely at customer locations

• Install and maintain injection molding equipment

• Troubleshoot and repair injection molding machines and robotic systems

• Execute tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components

• Perform calibrations to enhance equipment performance

• Carry out software and hardware installations

• Conduct safety inspections on equipment

• Train customers on equipment usage and proper operational procedures

• Oversee the resolution of customer issues, including the ordering and installation of replacement parts

• Diagnose control system issues and create structured strategies for machine repairs

• Provide guidance to Service Technicians and customer operators on the maintenance and safe operation of injection molding systems

• Liaise with Central Service, Manufacturing, and Parts Center to address field problems

• Submit regular written reports to the Service Manager

⛳️ Requirements

• High School Diploma is mandatory

• Associate’s or Bachelor’s degree is preferred

• Minimum of 5 years in injection molding troubleshooting or processing, or previous experience as a Field Service Injection Molding Technician/Service Engineer

• Proficient in reading blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems

• Experience with injection molding machines is essential

• Comprehensive skills in electrical, mechanical, hydraulic, and computer systems

• Capability to provide basic training to customers and employees

• Solid understanding of the injection molding process

• Ability to systematically troubleshoot problems

• Knowledge of microprocessor programming

• Familiarity with PET, Polypropylene, Polyethylene, Styrene, and other common materials

• Exceptional communication and interpersonal abilities

• Strong focus on customer service

• Tact and diplomacy when addressing difficult or dissatisfied customers

• Committed team player with a positive outlook

• Preferred familiarity with ENGEL machines and robots

• Efficient use of internal resources to resolve customer issues

• Capability to work independently with minimal back-office support

• Valid passport required

• Driver’s license in good standing that includes REAL ID

🏝️ Benefits

• Health, dental, and vision insurance starting from day one of employment

• 401(k) plan with matching contributions

• More than 3 weeks of paid time off (PTO)

• Employer-covered life insurance

• Long- and short-term disability coverage

• Employee-focused work environment

• Comprehensive vehicle program with a monthly stipend and mileage reimbursement

• $75 per diem for travel-related expenses

• Tool reimbursement program

• Company cell phone provided

• Company laptop included

• Occasional voluntary weekend travel opportunities

• Contributions to Health Savings Account (HSA)

• Dependent and Health Flexible Spending Accounts (FSA)

• Paid vacation

• Paid holidays