Field Service Technician

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Oversee all facets of customer service and client care.

• Independently troubleshoot and repair high-speed cash-handling equipment.

• Monitor and manage parts and tools inventory.

• Stay updated on technical and functional changes related to GLORY equipment.

• Ensure overall client satisfaction.

• Diagnose system issues and perform necessary repairs.

• Keep clients informed about progress during maintenance or system downtimes.

• Complete machine installations, Engineering Change Notices impacting system upgrades, and hardware/software enhancements.

• Comply with safety guidelines and policies.

• Finish required Environmental Health & Safety training.

• Promptly report any job-site injuries or property damage.

• Travel from home to client locations using the company van.

• Report directly to the District Service Manager.

⛳️ Requirements

• Currently pursuing or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Preferred certifications in related fields such as mechanics, electronics, automation, or data processing.

• Exceptional customer service and communication abilities.

• Proficient in personal computers, Microsoft Office, network navigation, and email communication.

• Strong logical troubleshooting skills with the capability to isolate issues at the PCB or component level.

• Ability to interpret electrical schematics, logic diagrams, and mechanical drawings.

• Understanding of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper-handling machines such as check sorters, mail sorters, currency sorters, ATMs, or copiers; experience with ATMs or copiers is preferred.

• 3 to 5 years of preferred technical field service repair experience.

• Valid driver's license is required.

• Must reside within a reasonable commuting distance of the assigned territory.

• Capable of lifting up to 50 pounds without assistance.

• Must be able to sit and/or stand for extended periods and frequently kneel, bend, squat, sit, and twist.

• Ability to work at client sites, including financial institutions, casinos, truck stops, recreational parks, and retail stores.

• Willingness to work weekends and/or holidays on a rotational basis.

• Availability for on-call rotation, typically every 3 to 5 weeks, including evenings and weekends.

• Ability to drive to client locations during working hours.

• Willingness to occasionally travel outside the assigned territory, including air and overnight travel.

• Capability to accommodate limited accessibility at job sites.

• Ability to work independently with minimal supervision.

• Must possess the ability to read, perform simple math calculations, and handle moderate stress levels.

• Gaming licensing may be required following hire.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution and employer match of 3% up to 6% of employee contributions.

• Health insurance options with three Blue Cross Blue Shield medical plans.

• Paid Parental Leave.

• MDLive 24/7 Virtual Doctor and Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care options.

• Voluntary Life Insurance.

• Company-paid Basic Life Insurance and AD&D.

• Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program.

• Paid Vacation.

• Paid Sick Days based on City/State requirements.

• 9 to 11 paid holidays.

• Professional development assistance.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft plans.

• Annual Bonus opportunity.

• Opportunities for internal promotion and career advancement.

• Company vehicle and insurance provided for certain positions.

• Tuition assistance.

• Company van provided.