Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Directly oversee customer service and provide care for clients

• Independently diagnose and repair high-speed cash-handling equipment

• Manage and track parts and tools effectively

• Keep up to date with technical and functional updates related to GLORY equipment

• Ensure overall satisfaction of customers

• Identify system issues and carry out repairs

• Maintain communication with customers during maintenance or system downtime

• Execute machine installations, Engineering Change Notices, and hardware/software upgrades

• Adhere to safety protocols and policies

• Complete necessary Environmental Health & Safety training

• Promptly report any job-site injuries or property damage

• Regularly travel to customer locations across San Jose and surrounding areas

• Report to the District Service Manager

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience

• Preferred certifications in relevant fields such as mechanics, electronics, automation, or data processing

• Exceptional customer service and communication skills

• Proficient in using personal computers, Microsoft Office, network navigation, and email

• Strong logical troubleshooting abilities with the capacity to isolate issues at the PCB or component level

• Capability to work with electrical schematics, logic diagrams, and mechanical drawings

• Understanding of AC/DC power distribution and digital/analog circuitry

• Preferably experienced in repairing high-speed paper-handling machines; ATM or copier experience is a plus

• 3–5 years of preferred technical field service repair experience

• Valid driver’s license required

• Ability to lift up to 50 pounds without assistance

• Capability to sit and/or stand for extended periods, and frequently kneel, bend, squat, sit, and twist

• Willingness to work at customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail stores

• Availability to work weekends and/or holidays on a rotational basis

• Must be available for an on-call rotation, typically once every 3–5 weeks, including evenings and weekends

• Ability to drive to customer locations during working hours

• Occasional travel outside the designated territory, including air and overnight travel, may be required

• Ability to accommodate limited accessibility at job sites

• Capable of working independently with minimal supervision

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity, featuring a 2.5% base contribution and employer match of 3% up to 6% of the employee's contribution

• Health insurance options with three Blue Cross Blue Shield medical plans

• Paid Parental Leave

• 24/7 Virtual Doctor and Nurse Line through MDLive

• Dental insurance coverage

• Vision insurance available

• Flexible Spending Account / Dependent Care options

• Voluntary Life Insurance plans

• Company-paid Basic Life Insurance and Accidental Death & Dismemberment coverage

• Company-covered Short-Term Disability, Long-Term Disability, and Employee Assistance Program

• Paid Vacation days

• Paid Sick Days

• 9–11 Paid Holidays

• Support for professional development

• Education assistance opportunities

• Adoption Assistance programs

• Plans for Legal and ID Theft protection

• Opportunity for an annual bonus

• Internal promotion and career advancement opportunities available

• Company vehicle and insurance provided for applicable roles

• Company van offered for travel to customer sites