Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct customer installations, repairs, qualifications, upgrades, updates, and preventive maintenance on Thermo Fisher instruments.

• Collaborate with diagnostic labs, universities, hospitals, research facilities, forensic labs, pharmaceutical companies, and biotech clients.

• Address customer technical issues and identify opportunities for workflow enhancements.

• Perform onsite instrument services within a designated territory.

• Contribute to achieving revenue goals through repairs, installations, qualifications, and preventive maintenance.

• Propose and finalize sales of service contracts and other service offerings.

• Partner with internal teams to resolve customer concerns and streamline processes.

• Complete submissions for Remote Service Dispatch, Escalation Issue Process, Field Problem Report, and Field Service Report.

• Maintain precise spare-parts inventory and manage RMA parts and unused inventory.

• Execute qualification and validation protocols at customer locations.

• Stay technically proficient through training, staff meetings, and updates on products and market trends.

• Travel by car to customer locations daily, with occasional airline travel and overnight stays.

• Perform administrative tasks from home.

• Undertake additional related duties or projects as assigned.

⛳️ Requirements

• Bachelor’s or Associate’s degree with over 2 years of relevant experience in engineering, biology, chemistry, or a related field; relevant military experience is also acceptable.

• Experience in a clinical, diagnostics lab, or other regulated settings is preferred.

• Eagerness to learn and comprehend IT systems and processes.

• Familiarity with R/T PCR and other related molecular equipment is preferred.

• Electro-mechanical skills along with knowledge of hand tools and basic testing equipment.

• Excellent verbal and written communication abilities.

• Strong organizational skills with the capability to manage time effectively.

• A collaborative mindset with the ability to work independently.

• Self-motivated individual requiring minimal supervision.

• Flexibility to adjust schedule as priorities shift.

• Valid driver's license and a clean driving record are mandatory.

• Availability for occasional weekend support.

• Capability to lift 50 lbs. and stand for extended periods.

• Compliance with required PPE and laboratory safety protocols is essential.

• Must be available for overtime, flexible shifts, and occasional weekend/holiday on-call rotations.

🏝️ Benefits

• Variable annual bonus based on company, team, and/or individual performance.

• Comprehensive national medical and dental insurance plans.

• National vision plan, including health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits.

• Competitive 401(k) retirement savings plan in the U.S.

• Employees’ Stock Purchase Plan (ESPP) offering company stock at a discounted rate.