Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address customer inquiries and manage dispatch operations.

• Meet customers in-person to evaluate service or repair requirements.

• Deliver advanced technical assistance and conduct complex troubleshooting for compressor packages, electrical systems, and controls.

• Retrofit industrial control panels from various manufacturers.

• Execute compressor repairs and resolve controls-related challenges, including PLC and Microlink issues.

• Perform routine maintenance and repairs following ANSI/IIAR-6 2019 standards.

• Inspect machinery to ensure proper functionality and recommend preventative measures.

• Oversee the launch of the company's product line.

• Execute warranty services.

• Review completed tasks with customers and provide technical training for users/customers.

• Collaborate with other departments to develop new products and enhance existing ones from a service viewpoint.

• Suggest improved tools, processes, and equipment for service operations.

⛳️ Requirements

• A minimum of a high school diploma or GED is required.

• Technical school certification in refrigeration or a related field is preferred.

• RETA CARO or CIRO Certification is preferred.

• At least 2 years of experience with industrial refrigeration equipment is required.

• Ability to interpret P&IDs and electrical schematics.

• Familiarity with the refrigeration cycle and its primary components.

• Advanced knowledge of electrical systems and control schemes.

• Strong mechanical and electrical skills.

• Exceptional verbal and written communication abilities.

• Proficient problem-solving skills and issue resolution capabilities.

• Excellent time management skills.

• Must be self-motivated and proactive.

• Physical capability to perform tasks, including lifting 75 lbs and navigating in confined spaces.

• Willingness to travel up to 90% of the time.

• Must hold a valid driver's license with a clean driving record.

• Applicants must be eligible to work in the U.S. without current or future sponsorship.

🏝️ Benefits

• Medical, dental, and vision coverage starts on your first day.

• 12 paid holidays, including a flexible floating holiday.

• 136 hours of Paid Time Off (PTO).

• 7% employer match on 401(k) contributions.

• Tuition reimbursement program.

• Wellness incentive program available.

• Confidential Employee Assistance Program.

• Flexible Health Savings and Spending Accounts.

• Generous tool allowance upon joining the company.

• Company credit card provided.

• Company laptop and mobile phone included.

• Company vehicle provided.

• Paid travel expenses and vehicle maintenance costs covered.

• Meal allowance provided.

• Discretionary bonuses may be available based on eligibility.

• Equity awards may be accessible.