Field Service Technician

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver routine services, installations, troubleshooting, and repairs of proprietary table gaming systems for clients within the designated regional area.

• Install, maintain, and troubleshoot electronic equipment to the component level.

• Establish positive relationships with clients, colleagues, and internal teams while delivering exceptional customer service.

• Convey information and issues clearly, succinctly, and professionally.

• Analyze work orders, investigate field complaints, troubleshoot, and resolve issues for current accounts.

• Ensure customer satisfaction based on survey results and feedback.

• Develop, monitor, and report on project progress and timelines.

• Facilitate communication among team members and across departments.

• Document service and installation activities through various forms, reports, logs, and records.

• Acquire documentation, instructions, and training materials for new products.

• Identify and resolve product issues encountered in the field.

• Provide suggestions for product improvements based on feedback from the field.

• Use downtime for preparatory work, equipment testing, validation, and organization.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must reside in Eastern Washington.

• A minimum of two years of experience in the assembly, testing, or troubleshooting of electronic devices is required.

• An associate degree or equivalent in a technical field.

• At least three years of experience in a customer service role.

• Proficient in troubleshooting electronics and mechanical assembly.

• Experience with drills, routers, and various powered construction hand tools.

• Comfortable configuring basic networking equipment.

• Excellent written and verbal communication skills, including telephone etiquette and interpersonal abilities.

• Capable of defining problems, gathering data, establishing facts, drawing valid conclusions, and creating effective solutions.

• Able to interpret written, oral, diagrammatic, or scheduled instructions.

• Skilled in solving practical problems and handling stress effectively.

• Demonstrated good judgment.

• Capable of responding professionally to inquiries, complaints, or requests.

• Able to clearly articulate concepts and ideas in a concise and accurate manner.

• Proficient in reading, writing, and interpreting detailed documents, reports, policies, procedures, and correspondence.

• Ability to maintain organization, meet deadlines, and work with minimal supervision.

• Integrity and discretion in managing confidential information.

• Proficient in Microsoft Office and PC systems.

• Valid driver's license with an excellent driving record.

• Ability to obtain gaming licenses in approved jurisdictions, which may require background checks.

• Capable of safely operating powered construction tools.

• Ability to frequently lift up to 75 pounds and perform activities such as climbing, balancing, stooping, kneeling, crouching, and crawling.

• Ability to utilize close, color, peripheral, and depth vision.

🏝️ Benefits

• Equal opportunity employment.

• Up to 75% travel required, including travel on short notice.

• Availability to work on weekends and holidays.

• Participation in an on-call rotation for 24-hour service.