Field Service Engineer – Level 1

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute timely and precise preventative maintenance across one or more equipment modalities.

• Adhere to Field Modification Instructions and Instrument Service Information bulletins.

• Collaborate with seasoned field engineers both onsite and remotely to acquire skills in troubleshooting, repairs, and equipment installations.

• Provide support for Ultrasound, X-ray, and other modalities as needed by the business.

• Complete five 8-hour shifts.

• Aid in the installation of equipment.

• Conduct basic troubleshooting and service repairs on assigned equipment.

• Communicate and collaborate with teammates, colleagues, and customers to address issues and enhance satisfaction.

• Suggest value-added services to clients.

• Maintain customer service logs, internal service records, order repair parts, and manage cycle times.

• Utilize the GEHC escalation process and work with regional and national support on corrective action plans.

• Act as a member of the account community for key accounts.

• Engage with commercial counterparts, identify sales leads, participate in contract renewals, and support revenue programs.

• Foster and strengthen customer relationships as a trusted business partner.

• Monitor competitor information and market trends.

• Independently respond to service calls within one year of employment.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship, or Military Externship program; OR High School Diploma/GED with a minimum of 2 years of experience in servicing electronic equipment.

• Proficiency with web applications and Microsoft Suite products.

• Valid driver's license.

• Willingness to work after hours or on a rotating on-call schedule, including weekends, as necessary.

• Successful completion of GEHC's standard background check and post-offer drug test.

• Compliance with customer access policies, including necessary immunizations and additional drug tests or background checks where applicable.

• Legal authorization to work in the United States; no employment visa sponsorship.

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Capability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Ability to reach at, above, and below shoulder level, flex/extend neck, and exhibit good hand and finger dexterity.

• Required vision capabilities may include color, close, distance, peripheral, and depth perception.

🏝️ Benefits

• Professional development opportunities.

• Competitive compensation package.

• Relocation assistance available.

• Positive work environment.

• Opportunities for challenging careers.