Field Service Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Perform work remotely at customer locations.

• Install and maintain injection molding equipment.

• Diagnose and repair injection molding machines and robots.

• Execute tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components.

• Carry out calibrations to enhance equipment performance.

• Conduct software and hardware installations.

• Complete all necessary equipment safety inspections.

• Educate customers on the operation of the equipment and provide instructions for proper use.

• Oversee the resolution of customer issues.

• Order and install replacement parts as needed.

• Identify control system issues and devise structured approaches for machine repairs.

• Train Service Technicians and customer operators on maintenance and safe operation of injection molding systems.

• Liaise with Central Service, Manufacturing, and Parts Center regarding field issues.

• Produce regular written reports for the Service Manager.

⛳️ Requirements

• High School Diploma is required.

• A minimum of 5 years in injection molding troubleshooting or processing, or previous experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in reading blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems.

• Prior experience with injection molding machines.

• Comprehensive skills in electrical, mechanical, hydraulic, and computer systems.

• Capable of providing basic training to customers and employees.

• Knowledgeable about the injection molding process.

• Ability to systematically troubleshoot issues.

• Familiarity with microprocessor programming.

• Understanding of materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Exceptional communication and interpersonal abilities.

• Strong customer service focus.

• Skillful in managing challenging or dissatisfied customers with tact and diplomacy.

• Committed team player with a positive outlook.

• Valid passport required.

• Driver's license in good standing that includes REAL ID.

• Preferably familiar with ENGEL machines and robots.

• Ability to work independently with minimal back-office support.

🏝️ Benefits

• Health, dental, and vision insurance effective from the first day of employment.

• 401(k) plan with employer matching.

• Over 3 weeks of paid time off.

• Employer-sponsored life insurance.

• Long-term and short-term disability insurance.

• Employee-focused work environment.

• Comprehensive vehicle program including a monthly stipend and mileage reimbursement.

• $75 per diem while traveling.

• Tool reimbursement offered.

• Provision of a cell phone.

• Laptop provided for work purposes.

• Competitive overall compensation package.

• Contribution to Health Savings Account (HSA).

• Dependent and Health Flexible Spending Accounts (FSA).

• Vacation pay included.

• Holiday pay provided.