Field Service Technician

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Diagnose and repair injection molding machines and robotic systems.

• Carry out tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components.

• Execute calibrations to enhance equipment performance.

• Install software and hardware as needed.

• Conduct safety assessments on equipment.

• Provide training to customers on equipment usage and proper operational procedures.

• Oversee the resolution of customer issues, which includes ordering and installing replacement parts.

• Identify control-system issues and devise systematic approaches to machine repairs.

• Train Service Technicians and customer operators on maintenance and safe practices for injection molding systems.

• Collaborate with Central Service, Manufacturing, and the Parts Center to address field issues.

• Submit regular written reports to the Service Manager.

• Work remotely at customer locations to install and service equipment while offering training and support.

⛳️ Requirements

• High School Diploma is mandatory.

• An Associate’s or Bachelor’s degree is preferred.

• Over 5 years of experience in injection molding troubleshooting or processing, or prior work as a Field Service Injection Molding Technician/Service Engineer.

• Familiarity with blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems.

• Hands-on experience with injection molding machines.

• Well-developed electrical, mechanical, hydraulic, and computer skills.

• Capability to provide basic training to customers and staff.

• Understanding of the injection molding process is essential.

• Ability to systematically troubleshoot issues.

• Knowledge of microprocessor programming.

• Familiarity with PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Strong communication and interpersonal skills.

• Excellent customer service focus.

• Ability to manage interactions with difficult or dissatisfied customers with professionalism and tact.

• Committed team player with a positive demeanor.

• Preferred familiarity with ENGEL machines and robotics.

• Efficient resource utilization to resolve customer issues is essential.

• Ability to work independently with limited back-office support.

• A valid passport is required.

• A valid driver's license in good standing that includes REAL-ID is necessary.

🏝️ Benefits

• Health insurance effective from the first day of employment.

• Dental insurance effective from the first day of employment.

• Vision insurance effective from the first day of employment.

• 401(k) plan with matching contributions.

• More than 3 weeks of paid time off (PTO).

• Employer-paid life insurance coverage.

• Long-term and short-term disability insurance.

• Employee-focused work environment.

• Comprehensive vehicle program.

• Monthly vehicle allowance.

• Mileage reimbursement.

• $75 per diem for travel-related expenses.

• Tool reimbursement program.

• Provision of a company cell phone.

• Provision of a company laptop.

• Contribution to Health Savings Account (HSA).

• Flexible Spending Accounts (FSA) for dependent and health expenses.

• Paid vacation time.

• Paid holidays.