Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Diagnose and repair injection molding machines and robotic systems.

• Conduct assessments and evaluations on mechanical, hydraulic, pneumatic, electrical, electronic, and software elements.

• Execute calibrations to enhance equipment functionality.

• Carry out installations of both software and hardware components.

• Perform safety inspections on machinery.

• Train customers on equipment usage and guide them on correct operational procedures.

• Oversee the resolution of customer inquiries, including the ordering and installation of replacement components.

• Identify control-system issues and procure necessary replacement parts.

• Formulate systematic approaches to machine issues and repair or substitute parts as needed.

• Educate Service Technicians and customer operators on the maintenance and safe use of injection molding systems.

• Liaise with Central Service, Manufacturing, and Parts Center to address field-related challenges.

• Compile regular written updates for the Service Manager.

• Operate remotely at client locations.

⛳️ Requirements

• High School Diploma is mandatory.

• An Associate's or Bachelor's degree is preferred.

• A minimum of 5 years in injection molding troubleshooting or processing, or previous experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in interpreting blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems.

• Familiarity with injection molding machines is essential.

• Well-rounded expertise in electrical, mechanical, hydraulic, and computer systems.

• Capability to deliver basic training to customers and staff.

• Comprehensive understanding of the injection molding process.

• Systematic problem-solving abilities.

• Knowledge of microprocessor programming.

• Understanding of materials such as PET, Polypropylene, Polyethylene, Styrene, and other standard materials.

• Strong communication and interpersonal skills.

• Excellent customer service orientation.

• Aptitude for managing challenging or dissatisfied customers with tact and diplomacy.

• Preference for familiarity with ENGEL machines and robots.

• Ability to work independently with limited back-office assistance.

• A valid passport is required.

• A valid driver's license in good standing, including REAL-ID, is necessary.

🏝️ Benefits

• Health, dental, and vision insurance commencing on the first day of employment.

• 401(k) plan with employer contributions.

• Over three weeks of paid time off (PTO).

• Employer-funded life insurance.

• Long-term and short-term disability insurance.

• An employee-centered work environment.

• Comprehensive vehicle program with monthly allowance and mileage reimbursement.

• $75 per diem for travel-related expenses.

• Tool reimbursement available.

• Provision of a cell phone.

• Provision of a laptop.

• Occasional voluntary weekend travel opportunities.

• Contributions to Health Savings Account (HSA).

• Dependent and Health Flexible Spending Account (FSA).

• Paid vacation.

• Paid holidays.

• Competitive overall compensation package.