Field Service Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the main technical resource and representative of Emerson for designated customer sites.

• Foster strong customer relationships through regular engagement, responsiveness, and technical knowledge.

• Provide training and technical support on system operations, maintenance, and best practices for troubleshooting.

• Assist in the installation, modification, maintenance, commissioning, startup, and repair of control systems and associated equipment.

• Offer technical advice and suggestions to enhance equipment performance, reliability, and operational efficiency.

• Analyze and address technical issues using structured troubleshooting methods and root cause analysis.

• Create, revise, and enhance maintenance procedures, quality processes, and operational practices.

• Support projects by providing engineering assistance, conducting Factory Acceptance Testing, and ensuring successful installation, commissioning, startup, testing, and continuous customer support.

• Recognize opportunities to boost system performance, reliability, and overall effectiveness.

• Keep precise documentation of service activities, technical insights, and customer recommendations.

• Promote safety and ensure compliance with relevant standards, regulations, and procedures.

• Act as Emerson's dedicated local representative for a strategic customer, supporting critical water infrastructure.

⛳️ Requirements

• A Bachelor's degree in Engineering, a related technical discipline, or a comparable combination of education and relevant experience.

• At least three (3) years of experience in engineering, field service, operations, maintenance, automation, or technical support within industrial, utility, manufacturing, water/wastewater, power generation, or similar sectors.

• Proficiency in troubleshooting, diagnosing, and resolving technical and operational issues in complex systems.

• Experience with or a willingness to acquire skills in leading and implementing engineering solutions for DCS and SCADA projects.

• Excellent communication and relationship-building abilities.

• Ability to collaborate efficiently with customers and cross-functional teams.

• Capability to work autonomously, manage multiple priorities, and achieve results in a customer-centric environment.

• Reside in, or be willing to relocate to, the Southeast Virginia, Hampton Roads, or Eastern Shore region.

• Willingness to travel regionally up to 75% of the time.

• Legal authorization to work in the United States; sponsorship will not be available now or in the future.

• Preferred: Experience with DCS, PLC, or industrial automation systems.

• Preferred: Familiarity with Ladder Logic, SAMA diagrams, and P&ID drawings.

• Preferred: Background in power generation, water treatment, wastewater treatment, or other critical infrastructure industries.

• Preferred: Knowledge of process control systems, instrumentation, and industrial networking technologies.

• Preferred: Previous experience in customer-facing field engineering, commissioning, startup, or technical service roles.

🏝️ Benefits

• Annual merit review process rewarding performance.

• Medical insurance plans.

• Dental coverage.

• Vision coverage.

• Employee Assistance Program.

• 401(k).

• Tuition reimbursement.

• Employee resource groups.

• Employee recognition.

• Flexible time off plans.

• Paid parental leave (maternal and paternal).

• Vacation leave.

• Holiday leave.

• Mentorship, training, and leadership opportunities.

• Ongoing career development.

• Inclusive and collaborative workplace culture.